Omni Amelia Island Resort & Spa

Great location but very old buildings in need of maintenance and repairs. Staff in uninterested in customers and food was extremely poor and overpriced. Added service fees do not encourage employees to strive for a better Tip. Shame, great location but will not return.

This was my third stay at the Omni, and unfortunately it will be my last. When I checked in, I asked about a complimentary upgrade, which is one of the benefits offered through American Express when booking with my card. Instead of discussing an upgrade, the front desk agent attempted to downgrade my room. I politely declined. Later, I decided to extend my stay by one night. I returned to the front desk and spoke with Samantha, asking if she could check for availability. Without even looking, she told me there was none. When I asked if she could please check, she said she had already looked for another guest and didn't need to do it again. I then showed her on my American Express app that a room was available, and she simply told me to book it online myself. I booked the room online and then returned to the front desk to request that I remain in my current oceanfront room since I had booked the same room category again. Considering the room was nearly $1,000 per night, I was shocked when I was told I would need to pay an additional $75 just to stay in the same room because I hadn't booked the exact room number. After already spending close to $1,000 for the extra night, that felt unreasonable. I declined. Fortunately, I called reservations from my room and spoke with Jim, who was professional, helpful, and assured me not to worry about the additional $75 charge. He was the one bright spot in an otherwise frustrating experience. At checkout, the front desk agent incorrectly told me that my American Express benefit only covered breakfast for one additional morning rather than two. Based on the terms of the benefit, that was not accurate, but by that point I was exhausted from repeatedly having to argue for benefits and accommodations that should have been straightforward. I've traveled all over the world and have never encountered so many rude and unhelpful interactions at a hotel front desk. When a property is charging nearly $1,000 per night, guests should be able to expect courteous, knowledgeable, and customer-focused service. The location and property are beautiful, but the front desk experience completely overshadowed my stay. Unfortunately, I will not be returning.

The property is beautiful. Everyone, from the front desk team to the bell staff & especially the restaurant crew is excellent. Requests were handled quickly. We especially recommend breakfast @ Florabelle (the fresh orange juice) & dinner @ Bob’s Chop House ( the creamed corn is a must!) The only downside was housekeeping. Our room must have been located in forgotten area because housekeeping was simply non-existent. We’re not demanding, just wanted basic service & we’re good tippers, but we had to call each day to request housekeeping. That’s the treat when staying at an upscale hotel, rather than a VRBO or AirBNB, right? Not having to make the bed or wash towels? This was the only negative aspect. Otherwise, we enjoyed our stay.

This was my 5th time (ish) at the Amelia Omni for a work conference. I love the renovations/refresh the rooms received. Additionally, it seemed very clean where previously there had been a bit of a problem with mold in the bathroom. I do wish there was better lighting in the bathroom vanity area—putting on makeup is difficult with limited light emanating from an overhead light. I’d also recommend installing a fan in the shower area to help remove moisture. Fabio’s not a huge prob and certainly adequate, I wish the AC was a bit more powerful in the room. Don’t let this constrictive feedback dissuade you from booking this lovely property.

The most kid friendly resort we have been to, lots to do, lots of restaurants. Water available if you need it so you keep hydrated. Recommend to any family with kids. Felt like a true vacation and so many options to eat if you choose not to leave the resort but many options and things to do if you do leave the resort. Publix and Walmart and Harris teeter are close by should you need any goods outside the resort. Was busy towards the Memorial Day weekend but that was as expected. Kid playground on property and a place can rent bikes. Solid service and quality rooms

Nice pool and good beach.

They were painting the hallway on the second floor, so I could not use the elevator. I had to go back and forth, taking another elevator. The breakfast is expensive. The hotel is too far away from the airport and the city.

My husband and I visited the Omni Resort at Amelia Island for the first time over Memorial Day weekend, and we can honestly say our stay far exceeded every expectation. Friends of ours have been coming for years and invited us to join them this year — we are so grateful we took them up on the invitation! From the moment we arrived, the customer service was absolutely exceptional. Every single staff member we encountered — from the bellmen and concierge to the pool staff and restaurant servers — was welcoming, friendly, and genuinely hospitable. The level of attentiveness throughout the entire resort made us feel truly valued as guests. Our room was spotless, spacious, and offered a stunning view of both the pool and the ocean, which made every morning and evening feel extra special. We also dined at several of the on-site restaurants, and every meal was fantastic. Everyone in our group consistently commented on how delicious the food was and how wonderful the dining experiences were overall. One feature we especially appreciated was the hotel’s text messaging communication system. Whether we needed fresh towels, had questions about checkout, or needed assistance with anything during our stay, we received immediate and helpful responses. It added such a convenient and modern touch to an already outstanding experience. The Omni Amelia Island truly delivered a luxury resort experience with impeccable service, beautiful accommodations, and an incredibly relaxing atmosphere. We are already looking forward to returning next year!

It was a beautiful location

Some public tables weren't the cleanest but over all it was a wonderful place to stay