Candlewood Suites Springfield North, an IHG Hotel

It was very comfortable as we were headed south for our wedding.

The location and amenities offered by the hotel is convenient and helpful. The kitchenette for long stays is ideal. Reasonable price!

Terrible! Dirty sheets, body lotion containers in the bed, hair all over the bathroom, food on the floor; we had to change our own sheets. We have yet to be called by management, despite numerous calls from Expedia, corporate and our credit card. This room would be disgusting, but in today's world of COVID, it is irresponsible.

I stayed in room #303 the night of March 26th. I stopped to have a rest on the way back to Chicago, IL. Everything I needed was a place to shower and rest before hitting the road again the day after. The room I was assigned is generous in size, with a king bed and a kitchen area. Its window faces the front of the building, overlooking the parking area. However, room is extremely quite and protected from noise coming from outside. So far so good... I went to take a shower and found hair in the tub. I though they might be mine, although I had not undressed yet. When looking around, I found more and longer on the floor between the tub and the seat. Definitely not mine. At the time of my stay, we are still in the middle of the pandemic. Cleaness and igene are not compromiseable. Although I felt pretty uncomfortable with the situation, I decided not to make a big fuss of it and took my shower anyway. It was when I unfold the bed and found hair between in the sheets that I realised something was definitely wrong. Room had been poorly cleaned and prepared for the next guest. At that point I started quesitoning whether anything in that room had been cleaned at all. I called the front desk, reported the issue and requested assistance. They said they didn't have any staff available at that time (it must have been 9pm) and offered a new set of sheets to pick up from the front desk. I went, picked up the stuffs, did the bed and called the day. I genuinly hope not to feel sick in the next hours. I find totally unacceptable that this hotel has apparently no quality standards to the point that it represents a threat to its guests' health. I have been a IHG member for years. This last experience might put me down to stay in a IHG hotel ever again.

The front desk staff have been nothing short of amazing! Especially Alyssa. They are so accommodating and friendly. I currently travel to Springfield every other week for work and they have been so great about letting me check in early before work. The housekeeping staff is always working hard. Seriously someone is always cleaning something. It's a great location, well lit and the contemporary design is really pretty. I will certainly be looking to stay at candlewood suites again on my next assignment.

Excellent room.

the room has a kitchen which was a surprise because i didn’t know it!!

Well maintained property and rooms. Pet friendly. Front desk was courteous and helpful.

Booked this hotel with a king bed for 12/4/20. When we arrived, Chris, a friendly gentleman at the front desk, informed us we would be in a quiet location - gym next door, but closed at 10. We were tired so we went right to the room - by the elevator. In our preferences, we ask to be away from the elevator, but we were too tired to complain. In the room we were surprised to see a queen size bed. We are not big people, but we are restless sleepers and need space to get a good night’s sleep. I went back out to question Chris, who was still on duty. He told me that in his system, it said KING. This is the third time we have requested a king bed at a Candlewood Suite and gotten a queen. The king size beds at Holiday Inn Exoress 12/3 and at the Hampton on 12/5 were king size! We were also dismayed by the folks who congregated at the elevator. Thankfully they dispersed by bedtime, and we did not have to listen to their loud voices. We would have said something if they had continued talking for a long period of time (only about 20 minutes). The room was clean, and while we were awake, it was nice. Unfortunately, we did not sleep well in the queen.

I was very loud noise all night long from neighbors and upstairs when called the desk he said he woul