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8.6 / 10 Guest Rating

Hyatt House Richmond - Short Pump

11800 West Broad Street, Suite 1098, Richmond, us

Hyatt House Richmond - Short Pump - main view

About the Property

Luxurious Accommodations
Each modern studio at HYATT house Richmond West boasts a flat-screen cable TV and a seating area. Guests can enjoy the convenience of a full kitchen with a dishwasher and microwave, as well as a private bathroom with a hairdryer and free toiletries.

Convenient Amenities
Guests can take advantage of the 24-hour reception, safety deposit box, and free parking. The hotel also offers meeting rooms, dry cleaning services, and a self-serve laundry facility. Additionally, a business center with fax and copy services is available for those traveling for work.

Prime Location
Located in Short Pump, Henrico, our hotel is just a short walk away from the Short Pump Town Center and Funny Bone Comedy Club. With the University of Richmond only 15.8 km away, HYATT house Richmond West is the perfect choice for both leisure and business travelers.

Book your stay at HYATT house Richmond West now for a memorable experience!

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Photo 1
Queen Room with Two Queen Beds - Photo 2
Queen Room with Two Queen Beds - Photo 3
Queen Room with Two Queen Beds - Photo 4
Queen Room with Two Queen Beds - Photo 5
Queen Room with Two Queen Beds - Photo 6
Queen Room with Two Queen Beds - Photo 7
Queen Room with Two Queen Beds - Photo 8
Queen Room with Two Queen Beds - Photo 9
Queen Room with Two Queen Beds - Photo 10
1/10

Queen Room with Two Queen Beds

This queen room comes with two queen beds, a microwave and a small refrigerator. Complimentary wired and wireless internet is also provided.

37 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Guestroom Double Queen

Non-refundable
Breakfast Included
20% OFF$245.86

$196.69

Includes taxes & fees

Guest Reviews

8.6
Excellent642 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the friendly staff.

Categories

Cleanliness7.6
Service10.0
Location10.0
Room Quality8.6
Amenities8.6
Value for Money7.6
Food and Beverage6.6
Overall Experience10.0

Select topics to read reviews

R
RobusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 19, 2026

"I booked two rooms through booking.com to arrive to the hotel for them to tell me that it was sold o"

1.0

I booked two rooms through booking.com to arrive to the hotel for them to tell me that it was sold out

I booked two rooms through booking.com to arrive to the hotel for them to tell me that it was sold out

Helpful?
K
KateusUS
Verified booking
couple
Standard Room
Stayed in Jun 18, 2026

"Good"

6.0

HORRIBLE COFFEE AT BREAKFAST. HORRIBLE. WEAK LIGHT BROWN WATER DISGUISED AS COFFEE. PUT 1Tsp OF HALF AND HALF and turned the coffee pure white. TERRIBLE COFFEE IN ROOM AS WELL. NO BLACK OR CAFFEINATED TEA AT BREAKFAST JUST HERBAL. NO BLACK OR CAFFEINATED TEA IN ROOM AS WELL. I WAS TOLD THE HOTEL HAD COMPLETELY RUN OUT. REALLY???? Had to go to Starbucks and pay 8bucks. NOT ACCEPTABLE. ESPECIALLY FOR A HYATT. SHOUDA GONE TO MOTEL 6.

Helpful?
K
K2916ZAlorrainew
Verified booking
NONE
Standard Room
Stayed in Jun 1, 2026

"Great Hotel, welcoming staff"

10.0

Friendly staff, clean and great breakfast. My definite go to when I visit Richmond. The check out manger is always with a smile and helpful.

Helpful?
G
Guide48106809651
Verified booking
NONE
Standard Room
Stayed in May 31, 2026

"An excellent homebase while visiting Richmond"

10.0

This hotel has a great location in a mall complex. It is close to shopping and restaurants. Parking is easy. The hotel lobby and bar area are very beautiful and inviting. There is an outside area that also looked beautiful and relaxing, but it rained every day we were there so we did not go out. It was quiet in our room and lively in the bar area as it should be. The staff were all very friendly and helpful. Our room was very large and very clean.

Helpful?
M
MARIAusUS
Verified booking
couple
Standard Room
Stayed in May 30, 2026

"Exceptional"

10.0

The location , staff and everything was great. I have nothing to complain.

Nothing.

Helpful?
B
brendabB9676PZ
Verified booking
Couples
Standard Room
Stayed in May 25, 2026

"Go, just for the bartender, Shari"

8.0

The bartender, Shari, is worth staying here. She knows her stuff, is friendly, welcoming, funny and kind. A++ employee. The hotel is clean, room was nice with full size fridge, microwave, apartment size stove and dishwasher. HVAC leaves something to be desired. If you raise the temp, not only does a/c go off, heat comes on! Weird. Even w thermostat off it came on

Helpful?
C
Clarice-COVIRGINIA BEACH, VIRGINIA
Verified booking
Couples
Standard Room
Stayed in May 18, 2026

"Weekend in Richmond!"

10.0

Excellent location. There is a great mall and many restaurants nearby. We went to Lehja - Indian Food. It was exceptional!

Helpful?
M
MagdaEsola
Verified booking
Business
Standard Room
Stayed in May 17, 2026

"Great Experience"

10.0

Quiet and very convenient location. The hotel is new, and the staff is friendly. the place is located right by the mall, and restaurants.

Helpful?
A
AnnetteusUS
Verified booking
couple
Standard Room
Stayed in May 17, 2026

"Girls night before we went pickin’"

7.0

Booking.com and I had seen it at short pump mall.

Location

Helpful?
J
JennyusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 9, 2026

"Very spacious, clean, and well appointed accommodations. Excellent location."

8.0

I stayed in a corner suite and it was very spacious. It was also very clean and provided everything one could need. The bathroom was also huge and well appointed.

This is really not fault on the hotel's part, but the facility was under construction while I was there. The management did everything possible to minimize the interruption, but there was still the inconvenience of having only one elevator for guest use. This will not be a forever thing though.

Helpful?