Hyatt House Richmond - Short Pump

I booked two rooms through booking.com to arrive to the hotel for them to tell me that it was sold out

I booked two rooms through booking.com to arrive to the hotel for them to tell me that it was sold out

HORRIBLE COFFEE AT BREAKFAST. HORRIBLE. WEAK LIGHT BROWN WATER DISGUISED AS COFFEE. PUT 1Tsp OF HALF AND HALF and turned the coffee pure white. TERRIBLE COFFEE IN ROOM AS WELL. NO BLACK OR CAFFEINATED TEA AT BREAKFAST JUST HERBAL. NO BLACK OR CAFFEINATED TEA IN ROOM AS WELL. I WAS TOLD THE HOTEL HAD COMPLETELY RUN OUT. REALLY???? Had to go to Starbucks and pay 8bucks. NOT ACCEPTABLE. ESPECIALLY FOR A HYATT. SHOUDA GONE TO MOTEL 6.

Friendly staff, clean and great breakfast. My definite go to when I visit Richmond. The check out manger is always with a smile and helpful.

This hotel has a great location in a mall complex. It is close to shopping and restaurants. Parking is easy. The hotel lobby and bar area are very beautiful and inviting. There is an outside area that also looked beautiful and relaxing, but it rained every day we were there so we did not go out. It was quiet in our room and lively in the bar area as it should be. The staff were all very friendly and helpful. Our room was very large and very clean.

The location , staff and everything was great. I have nothing to complain.

Nothing.

The bartender, Shari, is worth staying here. She knows her stuff, is friendly, welcoming, funny and kind. A++ employee. The hotel is clean, room was nice with full size fridge, microwave, apartment size stove and dishwasher. HVAC leaves something to be desired. If you raise the temp, not only does a/c go off, heat comes on! Weird. Even w thermostat off it came on

Excellent location. There is a great mall and many restaurants nearby. We went to Lehja - Indian Food. It was exceptional!

Quiet and very convenient location. The hotel is new, and the staff is friendly. the place is located right by the mall, and restaurants.

Booking.com and I had seen it at short pump mall.

Location

I stayed in a corner suite and it was very spacious. It was also very clean and provided everything one could need. The bathroom was also huge and well appointed.

This is really not fault on the hotel's part, but the facility was under construction while I was there. The management did everything possible to minimize the interruption, but there was still the inconvenience of having only one elevator for guest use. This will not be a forever thing though.