Hampton Inn & Suites West Point

This property is located very close to railroad tracks and the train horns blared 3-4 times during the overnight hours and woke me up every 3 hours or so. It’s a great hotel in a convenient spot if you have earplugs.

Good stay

Staff was very friendly and helpful. Centrally located to restaurants and shopping. Room was very clean and comfortable.

Beautiful place

We didn’t have any hot water for the night, but the night attendant let us know before we checked in. Since it was during thanksgiving and egg bowl, we knew we didn’t have any other choices and didn’t want to drive 2 hours back home since it was later. So we decided to stay. During the overnight, I heard loud music and cars squealing. Everything else was great. I can overlook the hot water issue and the noise. It was very clean and comfortable. Located in a great area. We would definitely stay again!

There was no hot water during our stay, reserved tor 11/10-11/13. We stayed 11/10 and Saturday morning had not hot water. The front desk staff said they were working on this issue, therefore, we didn't check out. There was construction at the hotel so thought it was perhaps related. Our brother-in-law across the hall had the same issue. We were gone throughout the day but our brother-in-law called back to the hotel to see if water issue was fixed. He was told no. Therefore, we booked a different hotel for Sat 11/11 and Sunday 11/12. We returned to this hotel and checked out about 5 pm. However, we were charged for part of the day Saturday since we hadn't checked out in the morning.

The staff here is the best!! My son left a stuffed animal in the bed sheets and the staff located it and kept it for us till we could come get it. It is a precious stuffed animal he has had for many years. Also, several ladies at the front desk were wonderful and treated us like family. It’s customer service like this that makes a place special.

Great Customer Service

no hot water for the entire stay, all weekend. staff kept telling us lies on repair. faucet in sink broken, toilet paper handle broken, empty shower gel and shampoo and when asked was told did not have more. my friends room couldnt even look the door for safety. terrible experience. I have asked to have my money back.

We enjoyed our stay and the staff is excellent! All of them were so helpful and friendly! Big plus and will be staying here again. The bed was too firm for me but some like that. The shower made a squeaky noise but other than that it was a great stay!!