Palazzo Marzoli Resort

⭐☆☆☆☆ I rarely leave negative reviews, but future travelers deserve to know what happened during our honeymoon. We booked this hotel more than a month in advance and specifically chose it because of the balcony and elevated ocean view. Those features were the main reasons we selected this property. When we arrived at the hotel, the staff immediately told us they wanted to move us to a different hotel. No explanation was provided at first. Instead, they described it as an upgrade, claiming the other property was better, had a private beach, and that they would drive us there. When I explained that I had specifically booked this hotel and wanted to stay here, only then was I told that our room was unavailable because of a bathroom issue. What surprised me most was that nobody apologized. Not once. If the room was truly unavailable, why was there no email, phone call, or message before our arrival? We had booked more than a month in advance and only learned about the problem after arriving with our luggage. Trusting the hotel's explanation, we paid €16 in city tax and agreed to see the alternative property. This meant carrying our luggage through Positano's steep stairs for nearly 30 minutes, only to be told that we now had to go back down to another hotel. When we arrived, the situation was very different from what had been described. There was no private beach as promised. There was simply a small beach area with umbrellas and benches. Even then, we tried to remain understanding because we did not want to ruin our honeymoon. Unfortunately, the replacement room was not an upgrade. There was no balcony. The ocean view was partially blocked by a structure. The room lacked the very features that had led us to book the original property. We asked to speak with the manager. At first, the staff refused to connect us. Only after insisting were we finally able to speak with someone. We explained that we had trusted the hotel's description and had made every effort to cooperate. However, the replacement room did not match what we had booked. Instead of acknowledging the issue, we were told that we had originally booked a room without a balcony. This was simply untrue. After approximately 30 minutes of discussion, the hotel's solution was that we should stay one night in the inferior room and move the following day. We declined. At that point, we no longer had confidence that the situation would be resolved fairly. One detail made the situation even harder to understand. While we were actively working with Agoda that same day to document the dispute and request a refund, we checked the hotel's listing again. To our surprise, the very room that we had been told was unavailable because of a bathroom issue appeared to be available for booking on Agoda. Not the replacement room we had been shown. The original room. The same room that we had been told could not be provided. We have screenshots documenting this from the day of the incident. I cannot explain why this happened, but it made the hotel's explanation much harder for us to understand and trust. We ultimately left and contacted Agoda. The room refund was eventually processed through Agoda, not through the hotel. Even that process became unnecessarily difficult because Agoda repeatedly informed us that they were unable to obtain timely responses from the property regarding the dispute. Had we not taken photographs of the replacement room, I genuinely do not know whether we would have been able to prove our case. Fortunately, we were able to find another hotel later that evening. Had there been no available rooms elsewhere, our honeymoon could have been seriously disrupted. To this day, the hotel has also refused to refund the €16 city tax despite the fact that we never stayed at the property. Hotels can make mistakes. Maintenance problems happen. Room availability issues happen. What matters is how those situations are handled. In our case there was no advance notice, no meaningful apology, no transparency, no reasonable attempt at compromise, and no accountability afterward. Everything written here is based entirely on our actual experience. I will let future travelers decide for themselves, but based on our experience, I cannot recommend this hotel.

Staff were very friendly and catered to our every need. Complimentary breakfast on the patio overlooking the cliffs. The hotel had amazing views and was out of the way enough to avoid the heavy crowds.

Just returned from a fantastic three day trip to Positano. Stayed at the. Palazzo Marzoli Resort. Before arriving, I was a little concerned didn’t have the greatest of reviews, but didn’t let that deter me as it was good value. Upon arriving was greeted by a lovely young lady with very very good English who showed us to our room which was although not massive was big enough for us with an absolutely beautiful view on the balcony. The older couple who run the hotel were so lovely and helpful. And not one moment was there any communication problems between myself and the staff. Very good English. Breakfast was lovely, although we are slightly high up the mountain so it is a bit of a walk back up once we make it to the beach. Have it said all that though would definitely stay here again. 10 out of 10.

This is a very cute boutique hotel located in a quieter end of Positano but right near the beach. Beautiful view from the balcony and very nice breakfast (huge yummy croissants/cornetti). Very clean and nice people there. Would definitely stay there again!

This was easily one of the best holidays we have ever had because the historic Palazzo Marzoli was such an amazing place to stay! The staff were perfectly splendid!!! We would love to return next year. We got the room we booked with a wonderful terrace which came complete with a gorgeous breath taking sea view. The room was larger and more spacious than it looked in the photos with a King sized bed with plenty of space around it and a good sized day bed and Pouf with a window in front of the bed also with a sea view & tall french windows leading onto the terrace. The bathroom was very spacious with traditional tiles. I don't understand the other less than complimentary reviews. Every one was absolutely lovely and we were made to feel ' so at home'. Special mention for Mr.Antonio Brancati and his lovely wife and lovely daughter at reception who were so very sweet and helpful: nothing was too much trouble. Everything was very clean and spotless,our room & bathroom were cleaned daily, with clean towels etc. We had a little safe to put our valuables in, mini fridge, kettle, tea, coffee etc; all the expected amenities which you don't always find in continental hotels. Also very comfortable bed with a great mattress! Also the Sita Sud bus needed to get around most of the coastal towns, stops a 1 minute walk around from the hotel. There is a mom & pop grocery store 1-2 minutes' walk from the hotel and bars and restaurants, not to mention the hotel's own restaurant. Breakfast on the hotel 's magnificent terrace was a very memorable experience. The whole town is a walkable picture postcard! Sure there are steps everywhere but we loved that we got a free workout on a holiday and what a picturesque one at that. No one wonder these people are so fit! We saw 80+ year olds carrying shopping bags walking up! We also felt very safe here because it is a close knit community and people are just lovely and helpful. Such a delightful small town villagey feel which is heartwarming. Antonio and his wife and daughter at Palazzo Marzoli will always inhabit that special place in our hearts forever reserved for Positano and the glorious Amalfi coast ! Dr.Aboobucker 301

The stay here was preceded by some rather unflattering reviews about this hotel but it would not take long to dispel such inequities. Firstly, having been to Rome, Florence, Venice and now the Amalfi coast, I can genuinely say it was the first time I felt comfortably safe in Italy here in Positano. The town folks are very nice and form a close knit community and most places are mom and pop shops. The room was spotless. It had a high ceiling, an air conditioner, a TV, a mini bar fridge and balcony with a glorious view of the Tyrrhenian sea. There is a grocer for the requisite local citrus, a small pasticeria, a pizza place, two bus stops and even a police post all within 2 minutes walk. The concierge young lady spoke good to English (It is presumptuous that we English speakers think that all foreign languages are English spoken slowly and loudly) I came prepared with Google Translate pre-loaded with Italian but did not need it. It is within easy travelling distance of the other towns and close to the sea side. We were made to feel very welcome and at home. Antonio in particular was always there to help with anything and was a constant cheerful presence. We would love to come back. I can give no higher praise than that!! Thank you very much for a memorable peaceful holiday.

Room was great but staff was not as friendly

The staff/ owner was very attentive and kind to us. We enjoyed the view and having breakfast brought to our room each day. The only suggestion would bento have more water pressure for the 3 rd floor. Shower was a trickle. Beautiful place!

This was the disaster part of my trip to the Amalfi Coast. I was scheduled to stay at this Hotel for 2 nights. I was really looking forward to it especially after having had a look at the website. That's as good as it got for my stay. Upon arrival I was informed that I was being upgraded to their sister Hotel, La Caravella, on the beachfront, where I would have access to to the Hotel's private beach. Access to La Carvella is after hiking downhill for about 25 minutes with your luggage to the beachfront. Finding this Hotel was nigh on impossible as it was not signed and entrance was to the side next to a bar. no porter service so the luggage had to be carried to the first floor. Alarm bells started ringing as outside my room was situated a kitchenette. Other guests used this at all the hours of the day/night so not great for having a good night's sleep. Inside the room, instead of having a view of the sea and Positano for the hilltop, I had a view of a brick wall. The bathroom was very basic and the shower did not function. In room facilities did not exist. Despite emails going back forth with the main Hotel, it became apparent that I was being fobbed off. The next day I climbed to the main Hotel and spoke to the owner/manager and was informed that original had issues with the bathroom and so could not be occupied. I informed him that that was the case with my existing room! I then complained about the view and was informed that I had access to the private beach. Private beach was on the wrong side of the promenade that separated it from the main beach area. By this time I was losing it as the previous day I had been informed of having an upgrade. Absolutely no way. Little did the manager know that I had met several guests attending a wedding and they had paid over the going rate and had taken over the hotel pretty much to attend the wedding. So, I knew the manager was lying from word go. Following my return, the hotel now refutes my claim that I was transferred La Caravella, despite several emails having been exchanged between us. DO NOT BOOK THIS HOTEL UNDER ANY CIRCUMSTANCES NO MATTER HOW GOOD THE WEBSITE APPEARS!!! This hotel ranks as my worst ever in my travels and that includes bush camps on safari.

When we arrived no one at the front desk spoke English, therefore communicating was impossible. Requested twin beds and did not get our room changed for three days. Very little ac in our room. Yes, the view was spectular, howver 90% of Positano have beautiful views. Breakfast was sparse. This hotel, unbeknost to us, was not walking distance to the "Square" or beach. Hotel will give you one free shuttle per day, return Taxi is $40!... would not recommend this hotel...