Palazzo Marzoli Resort

The attention in general is good but the parking of the car they charged me 80 euros per day and they had told me that it was between 40 and 50 euros. Outside in the parking spaces they charge 40 euros per day Breakfast is nothing special, very simple: coffee, eggs and bread, if you want something extra they charge you

Extremely disappointing experience. This hotel feels very cheap and poorly managed. The staff — seemingly family members — do not speak even a single word of English, which makes communication with international guests extremely difficult. For a place that hosts tourists every day, this is simply unacceptable. The property itself is very disorganized. The bathroom and shower were filthy, outdated, and clearly hadn’t been properly cleaned in a long time. In the room, we found coffee mugs that had been broken and glued back together — when we poured coffee, it leaked through the cracks. This is the height of negligence and irresponsibility for a hotel. The bedsheets were old and worn out, and most of the hotel furniture was in very poor condition. Breakfast was basic at best, with very small portions, stingy service (even asking for an extra coffee felt like too much), and hardly any eggs provided. Overall, I would not rate this place even 1 out of 10. Sadly, it was one of the worst hotel experiences I’ve ever had.

I cannot say enough wonderful things about this hotel. From the moment we arrived we felt welcomed, cared for, and surrounded by beauty. Positano is breathtaking, but this property and its staff made it even more unforgettable. The hotel is stunning. Every detail feels thoughtful and authentic. The views are picture perfect and the atmosphere is serene and elegant. We booked the suite and I completely recommend it. It was spacious, luxurious, and offered sweeping views that felt like waking up inside a dream. The balcony alone was worth every penny. What made the stay truly special was the incredible front desk staff. They were the kindest and most attentive people I have ever met in my travels. From offering local recommendations, to assisting with transportation, to greeting us with genuine warmth every time we walked through the door, they made us feel not like guests but like family. Every touch mattered, from smooth check in to thoughtful housekeeping. The staff’s pride in their work and love for their city shined through. We left not only relaxed and grateful but also deeply moved by the kindness we received. This was the best hotel experience we have ever had. I will recommend it to anyone traveling to the Amalfi Coast and I am already dreaming of the day we can return.

Do not stay here! I repeat do not stay here! This place charged me for minibar items I had not used. The beds are hard as a rock. I thought I was Fred Flintstone sleeping on the mattress. The management also doesn't know one thing about running a business

Just note that Positano is expensive -- expect to pay a lot more than any of the other cities around -- Sorrento, Amalfi, etc. Location was higher up the mountain than others so it was bit cheaper. The pictures do not match the property. It's an "ok" property -- everything is very old and the beds are like old bedsprings. I'm picky about bathrooms and shower had mold all around the edges which tells me that they do not "detail" clean. Sheets were very rough and very low thread count. IF you drive, they will charge you $100 euro to park -- if you use them as a taxi, it's $35-40 euro each way... so take the bus or get a taxi... IF you can find one. Stairs are good but be ready because there is a lot. Overall - staff was not very accommodating... somewhat annoyed. I just believe they know they can get away with anything since it's very limited there. My recommendation is to stay in Sorrento and do a day trip here..... just easier getting around. I do not recommend this property at all in my opinion.

Through Booking.com*, I booked an eight-night stay at Palazzo Marzoli charme Resort located in Positano, Italy, beginning June 17, 2025. When I arrived at the hotel, I was told I could not stay at the hotel, and that they had arranged an "upgrade" at a different hotel. I was confused and tired from travelling, so I accepted. Upon arriving at the alternative "residence hotel," (not a full-service hotel), I was very disappointed. It was a downgrade. I returned to the Palazzo Marzoli hotel late afternoon of the 17th. I asked for a discount. My request was refused. I asked again to stay at the Palazzo Marzoli. I was refused. On the morning of the 18th, I checked out of the hotel. I asked for a refund. My request was refused. I filed a dispute with my credit card company and was granted a full refund. * Although I used Booking.com's website to book the reservation, Booking.com, unknown to me, directed my transaction to a third party. Booking.com was of no help in resolving this matter. At the time of writing this review, I discovered Booking.com did not post this trip for my review. I'll never use them again.

This was an amazing experience! The room was beautiful and the view is something we will never forget. Breakfast was delivered to our room and it was delicious. The staff were very welcoming and sweet, made us feel at home. Would do it all over again. Grazie!

This would have to be the worst travel experience of my life. After arriving at the port I called the Hotel to ask for a transfer which had been promised days before when I had called. I was told to call when I arrived. The rude owner told me to walk to a nearby hotel so I did that, no transfer to be seen. I had to call a further five times and be yelled at by him and wait another hour before he sent somebody to collect us. It was sweltering heat. We arrived into a dodgy looking garage then walked into a reception with three men standing behind a desk there was a very bad feeling in the room. They spoke very little English and were very rude and intimidating in their nature towards us. When we’re asking questions they were laughing at us and speaking in their own language quite clearly trying to make us feeling uncomfortable and intimidated. I would not feel safe staying there at all as a female if they were looking at my children, very strangely . . It was sweltering heat. We arrived into a dodgy looking garage then walked into a reception with three men standing behind a desk there was a very bad feeling in the room. They spoke very little English and were very rude and intimidating in their nature towards us. It was myself and my two children three females. I instantly had the feeling I had to get out of here. This was not a safe space. I asked for water and was told there’s water in your room. I asked where the pool was. he barked at me that there was no pool. It is advertised as a 15 minute walk to the beach more like an hour. There is no way I would stay here he offered no assistance to get a taxi or find out where our bags were. It was a very distressing start to our day. Positano I thank goodness we found a beautiful hotel not too far away and had a wonderful time in the end. Avoid at all costs.

The Staff was absolutely amazing. Felicia and Walter are fantastic, and super warm and welcoming. I would absolutely recommend this hotel to anyone. The location is fantastic near Via Nazionale and walkable to everything in Rome.

It’s not worth what I paid. This place is way high up in positano. Hot water was just like Luke warm more like cold. Shower size is very tiny. Bed is uncomfortable and loose. Same breakfast every day in the room. No other option. Very limited choice. Very disappointing. I am sorry but I wouldn’t recommend this place to anyone. No lobby at all.