Pestana Promenade Ocean Resort Hotel

Nettes Personal, super Zimmer, gutes Frühstück auf der Terrasse am Meer bis 11 Uhr, tolle Pools und Gartenanlage....

Der Wellnessbereich ist zu klein und nicht schön gestaltet.

Bogate śniadania i czyste, przestrzenne pokoje

Wewnętrzny basen mimo ogrzewania jest dość chłodny, nawet pływając ciężko wytrzymać dłużej

Nice wiev, friendly staff

I like all

Widoki z pokoju, bliskość Spa od pokoju, pyszne śniadania, logistycznie z hotelu dobrze się przemieszczać

Poduszki nie wygodne i za duże, dla seniorów ok

Staff is really friendly and welcoming. That’s the fourth year in a row I travel on my birthday and this was the only hotel where the staff congratulated me through the day, offered me a drink, and made the day feel even more special! Cleaning team also deserve a mention: every day the room was cleaned really fast and it was always in perfect shape.

Nothing

We stayed at Pestana Promenade Madeira as a couple and with a small child and although our stay did not start as expected, the outstanding service made all the difference. On the first day, we were assigned a ground-floor room that was quite dark and located near the pool, which made too noisy and not ideal for a relaxing stay for professionals looking to unwind. The only other rooms initially available were very similar, so we were understandably disappointed. Rui at the front office was great attentive, proactive, and quick to involve his department manager Mr.Duarte Santos, to find a solution. Thanks to their quick action, they managed to free up the best available room on the top floor. The new room was spacious, bright, and private, with two large balconies and a private terrace that truly offered tranquility and peace. The following day, we received a lovely gesture from the property director, GM Julio Marques— a fruit arrangement accompanied by a handwritten note — which made us feel genuinely cared for. The restaurant and bar staff also deserve special mention for their friendliness, attentiveness, and warm hospitality throughout our stay. The location is excellent, with a very pleasant surrounding area, and the facilities are good and well maintained. What could have been an ordinary experience was elevated into a great one thanks to the team’s professionalism, responsiveness, and commitment to guest satisfaction. We would happily return.

I recently stayed at here with my wife and it was an exceptional experience from start to finish. The hotel’s layout is fantastic, offering a welcoming and spacious atmosphere. The pool area is absolutely beautiful, providing a perfect spot to relax. The different bars on-site were fantastic, each offering a unique vibe and great atmosphere. We attended the Fado Dinner which was an absolutely magical experience. The hotel’s proximity to the main town was excellent, making it super convenient to explore local attractions. A lovely touch was the complimentary fruit bowl we received during our stay, and on my wife’s birthday, the hotel surprised us with complimentary sparkling wine delivered to our room, which was such a thoughtful gesture. Overall, everything was absolutely exceptional, and we left with wonderful memories. Highly recommend this hotel!

Luxurious stay in beautiful Madeira for 7 nights. We enjoyed a welcome drink and basket of fruit on arrival. We had a room with a side sea view. However to our surprise it also included a mini cooking station with fridge and sink. The breakfast was delicious and varied each morning . Staff were attentive and professional. Housekeeping was excellent. Our room was cleaned daily . The hotel facilities were ideal for a winter sun break. The indoor swimming pool was amazing . The outdoor pool was used also as it was warm during our stay. The sauna and steam room completed the spa experience. We were able to experience a Madeira tasting buffet and enjoy folk dancing and entertainment. A perfect stay . Thank you for all your team’s hardwork.

The view, pools and cleanliness and of course polite staff