Old Manse Hotel Bourton by Greene King Inns

Thought we’d have a light lunch so browsed the online menu before we arrived. After finding a table I went to the bar to order our food and drink. The young gentleman serving us couldn’t find our choices on his til so asked a young lady where the items were. A very sharp “we don’t do that” was the answer to his question. I tried to point out the items were on line which was met with a shrug. I settled for a drink instead and we lunched elsewhere. My point is why have an online menu showing items that aren’t available in the bar area ?

Had an absolutely lovely stay for 1 night, happy happy. Room was clean, large and warm. Only reason i didn't give 5 starts is because of the noise, as our room was directly above the bar, there was chatter until around 11pm when it eventually got quiet. The room above sounded like it was going to cave in on us but I totally understand that they are old buildings and we were expecting it. Would 100% stay here again!! Staff were lovely and the location was perfect.

Awful hotel, so run down. Rooms are cold with draughty windows, heating wasn't on. Furniture was in poor state, bed was lumpy, walls were damp and had cracks in them. Alls were thin coukd hear rooms next door clearly. Wouldn't stay here again

Just returned from a 2 night stay in room 8. I’ll start with the positives: the hotel is in a great location, looks charming on the outside, the food was nice and hot, the service was good, the bed comfy, the room is at the end of the corridor so less people walking past (being an old building the floor boards creak as you would expect). The negatives: the car park is extremely tight, there is parking on the high street until 10.30am (luckily we were able to get a space in the hotel carpark after that), the bathroom is appalling, not enough room to swing a cat but the peeling paint and mould is disgusting. I see from another review (4 weeks ago) it is due a refurbishment. Let’s hope this is sooner rather than later. Given the state of the bathroom it should be half the price paid or not occupied until sorted. Disappointing as I’ve been wanting to stay at the hotel for some time and unfortunately it didn’t live up to my expectations.

Nice stay rooms are outdate but refurb been confirmed and I can’t wait to stay again. Staff friendly and loved ricardo tie

Had a standard room was not expecting much but the bathroom was rotten needed a bottle of bleach Staff were nice breakfast good

Room was at very low quality Outdated furnishings Windows that wouldn’t close Stairs up to room were an absolute disgrace

Waited a long time to book in staff walked past and never acknowledged us. Shown to room . Bathroom bin not emptied. Tobacco on the ledge ( in none smoking room). Broken hair clip on bathroom floor around by sink. Bath not clean. We went out for the day only to return to the bar being closed at 8.55. So unable to have food or drinks. Was told they had closed at 9pm due to staff party. We had not been informed on arrival or a breakfast that day this would be happening. In which case we could have made other arrangements to eat and drink.

Stayed for 2 nights bed and breakfast in room 6. The hotel room was clean and equipped enough for my 2 night stay. There was tea/coffee facilities, hairdryer, iron and board and plenty of drawers and hanging space. The bed was extremely comfortable. The bathroom was a little dated but clean and the shower was hot and powerful. Yes the floors creaked, the walls a bit thin and some things looked tired, but it was built in 1745. Let's be honest we going to Bourton for the quaintness and old features of the area. A modern hotel just would not be in keeping. The food was lovely and the staff very attentive, even helping with some local knowledge of events happening. I read some reviews and was a little worried it was going to be dreadful, but it was perfectly fine and would stay again.

Don’t use your phone to take any photos in the bar area — I got told off for ‘taking photos of staff’ when all I wanted was a cute festive shot of their wine bottles with Christmas hats on. I thought it looked adorable and lovely! But one of their staff members came over and said loudly, in front of everyone in the room, ‘Don’t take pictures of staff, okay?’ That completely threw me off and we finished our drinks and left the bar. He needs to realise it’s a touristy area, taking photos of things is not uncommon, he was just being overly sensitive for whatever reason. All the other staff were lovely, but that really made the end of our night feel awkward.