Hilton Garden Inn Jackson Downtown

The location and the staff

The room never got cold after I use the air conditioner it was a hot box, the shower didn't close leaving water on the floor, almost feel and the phone didn't work nor did the ironing machine.

Room was quiet. When we called to ask for hand soap for the bathroom sink, it was delivered promptly.

Front of hotel, trash was overflowing. No soap on the bathroom counter for washing our hands, had to call and ask for some. Door to the air return was left unlocked, we wondered what it was so we opened it. It was full of dust and dirt, filter had not been changed in a LONG time. And it was located right next to the head of the bed. Soap dispenser in the shower was empty and pink mold was growing in the corners. Light outside the bathroom near the coffee/refrigerator did not work. Maybe bulb was blown? Workout equipment was in a basement, and most of it was not in working order.

It was beautiful!!

The parking was valet only (i wasn’t aware beforehand). Street parking is only available on weekends bc it’s surrounded by so many businesses.

Everything's! The service was awesome the staff was amazing!; friendly and loved their smiles!!!i amazing men and women who work in kitchen awesome! Great food! And great tip on what to eat at Iron Horse! Awesome experience!

The only coffee in the room was decaf and there was no creamer or sugar. I'm a coffee lover!!

Staff friendly but not knowledgeable.

Dirty, stinky, no towels,

Dirty and didn’t even get a key to our room. It was dirty and was told we can get a virtual key.. that never happened.

Nothing

Over charged my card stealing , car was broken into items was stolen, waited 2 hours for check in and room was still dirty

THE ROOMS THE BAR REALLY EVERYTHING.

NO TOWELS, AND WHEN I CALLED FOR TOWELS I HAD TO WAIT FOR AWHILE.

The elevator

The service and no parking