Rio Serrano Hotel + Spa

great place !!

Our time at Rio Serrano was perfection! From the rooms, to the service, to the food, and all the amenities… I will be staying here every time I return to Torres Del Paine. Thank you!

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!

I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment

A wonderful hotel with great facilities and a very friendly and helpful staff. They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.

Great hotel location near one of the entrances to Torres Del Paines. After a long day in the Park, we checked in and found that dinner was available at 9pm seating or at the bar. There are many activities available if you’re content with a leisure, slow pace to viewing the Park. We were on a time crunch so had minimal time to enjoy the spa (massages were all booked) and eat/drink. Probably a better stay if you’re there for 3 night minimum.

Large, well established hotel in a gorgeous setting. We enjoyed two nights here, dining in both the downstairs bar and the first floor restaurant. The ground floor room was nicely arranged given a lack of space, and we enjoyed the horse riding on our last morning. The trips are well organised, and we were able to perform a late substitution with ease.

The location is gorgeous although the hotel itself, at least from the outside, is large and somewhat impersonal and incongruous with the landscape. The front desk staff, the Massif staff, housekeeping and bar folks downstairs were extremely helpful. The restaurant is a bit of a mess, at least for dinner. We had reservations the first night, only to be turned away because "they were crowded with a big group." The food is hit or miss - my wife was presented with a burned entree, and my steak was just not great quality. We were on the "full board/all included" package which likely doesn't incent them spending for quality ingredients. The breakfasts are very nice with a variety of rotating offerings. The spa is very nice with a quality pool, great saunas, and relaxation areas. We didn't partake of massages or treatments. It's not particularly easy to get to locations inside TdP from the hotel if you drive yourself - we had a rental pickup and the roads in the park are largely dirt/gravel and the many tourist transport vans are in a hurry to get past you. We loved the horses outside the back windows in the afternoon and the variety of birds that came to visit. I think overall it was a good compromise between spending a fortune at Explora or similar and trying to do TdP on the cheap. I'd do it again.

Great hotel, clean, neat, well managed, staff service is excellent, 2nd floor restaurant the food is fabulous, in particular rainbow trout, breakfast is nice too. I arrived early and changed room in between, each time they helped moved my luggages. I will give a five star.

The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.