The Royal Haciendas All Inclusive

Our family had a great time during our stay. Check in and check out was smooth and easy, the service from all employees was excellent and the reort was very clean. We really enjoyed the 2 large pools and pool bar, even our 2 year old could enjoy some virgin drinks! The beach was ok, I would recommend water shoes if getting in the water as it is a bit rocky and uneven. We were overall very satisfied with our stay and plan on going back!

This is my third stay in the Royal Haciendas Playa del Carmen. My family and I enjoyed a clean comfortable suite of rooms. The staff is friendly and professional and took great care of us. I recommend this as a wonderful place to stay in Playa del Carmen.

Great resort for family filled with a lot of activities

Went with a friend for a girls' getaway. The place is lovely at first glance, but VERY quiet in the evenings. We ended up going into Playa Del Carmen a few times to get some nightlife. This is a very family oriented resort that caters to timeshare owners....not a bad thing if that's what you are looking for, but definitely wasn't what we were. The food was okay. Definitely recommend going into Playa to eat though! (Long lines at the buffet restaurants, and and slow service to get food at the pool.) Room - our bathroom ceiling caved in due to a burst pipe. The staff wasn't very helpful initially, but after requesting the manager's name and card we were moved to a nicer room. Would I go back...no. However, it's a nice place if you want super quiet and early nights.

The main room had two pull-down single beds that my kids used, and my wife and I used the master bedroom with a door to close. There were two sitting chairs in the bedroom with footrests. The bathroom double-sink area could be closed off for privacy, or left open. The toilet and walk-in shower were in their own private area. There was a kitchen facility with full fridge, microwave, and full stove. There were kitchen cabinets stocked with pots, pans, and silverware. The room was excellent for a family where the older kids get their own space at night, and mom & dad get their personal space. The veranda was accessible through two sets of sliding glass doors, from the great room or the master bedroom. It had a table with four chairs, two more chairs, and a hot tub with hot & cold water. There were two AC units with ceiling blowers, each with their own thermostat. Each room had a ceiling fan with slider speed control for extra airflow if you wanted it. There was a 3 spot sofa in the great room, with a glass round table and 6 kitchen chairs. There were two wicker loungers with cushions. The room was the best I've had in any MX vacation over the last 25 years. There was so much closet space we could have moved in for a month. There were at least 4 end tables here and there for more horizontal space, and drawers. There were also two HDTV's with some kind of cable television boxes, but we didn't use them. The free WIFI kicked ass, even outside on the beach.

This hotel is great for family vacations. The food and service are excellent. I would definitely recommend it

Es un hotel muy tranquilo y familiar el servicio es excelente

I liked the live shows they did each day

I wasn’t impressed with the buffet food, is not the best, the only good food options are the 2 main restaurants and you will need reservations every time you visit them. The facilities are great, the beaches were in horrible condition, due to the current seaweed situation.

The property is excellent in every aspect.