Royal Inn Knoxville Airport Alcoa

Can even believe this happened. Booked two rooms in a hurry as a death in the family happened. First room 208 mattress slashed open, cockroaches ran as soon as door opened. Next room 216 has a leak, next room 227 I think was shot at windows with big Crack so many roaches under counter microwave sitting on the floor. So scary. Wanted to cancel and money refunded...still waiting DO NOT GO THERE

Bedding was not clean. Cob webs from the ceiling. . No cup to get some water.

The first “non smoking” room smelled heavily of smoke. Sheet had stains, pillow case had stains. Room did not have lights per se. There were LED light strips everywhere. Stark white and super bright. I went to the office and asked for another room. Got attitude from the clerk, but got a different room. This one smelled as well. When I went back and reported it, the clerk argued with me about what I was smelling. I cancelled my reservation and went to another hotel. I could not sleep there and had no desire to have that smell infuse my clothes. It was THAT bad. Avoid at all costs!

We had dirty bloody sheets, cigarette holes in our blankets in a “nonsmoking” room, and a ceiling leak. They added a 50 dollar deposit at check in. Wouldn’t matter initially, however the room conditions were so bad we almost slept in our car. Laid towels down and our blankets and made a nap work before showering and checking out at sunrise.

The hotel is the USA, Royal, and Budget hotel in alcoa. They are all listed separately, but are the same hotel. The place wasn't clean. It didn't have a microwave. If your there to go to the airport, it would be ok. Very loud with planes flying right over the hotel.

I just needed a room for one night (~10 hours) and I found out his is the kind of place you stay at when you cannot afford a more expensive hotel...I learned my lesson. Maybe some of the other rooms are nicer (?). No light over the main living space or even a bedside lamp-just a strip light over the sink at the far end of the room. Also, not carpeted (tile), so the picture on their site is not how my room was set up. To their credit the bathroom was clean, and it appeared the bathroom and sink area were recently upgraded, and the AC worked.

There was a cockroach in the room

Not happy with the whole outfit

only one worker was very nice, the overnight worker was EXTREMELY rude. they also shut off my access to hotel before my check out time and almost had to sleep in my car. there were roaches (dead and alive) all around hotel.

Expedia should not be booking this hotel. They are remodeling. Only had a bed, tv, and 1 set of towels. No microwave, no remote, no fridge, no iron/Ironing boatd, no blankets. Only had a dirty bedspread. No lamps either. I paid for two nights that was not refundable and only stayed one night. It was horrible. It was loud from the remodeling that was being done. DO NOT RECOMMEND THIS HOTEL.