Zuurberg Mountain Village

Friendly staff, great atmosphere and value for money.

Na

Love the place and the room. Friendly and helpful staff for the win

Zuurberg Mountain Village holds a special place in my Family's memory, and my Parents used to visit regularly back in the 1970's & 1980's. This Trip was a special celebration for my Dad's 90th Birthday, and I know that our Stay brought back memories of some wonderful times. From the moment that you drive up the Zuurberg Pass to the Mountain Village, you cannot help but be taken aback at the beauty of the area, and the Hotel and Rooms are wonderful and nostalgic. We have always received a warm welcome from everyone at the Hotel, and they almost make you feel like Family! Being the start of Winter, the old Log Fires were very welcome, and the Lounges and Bar are all very cosy. The Food was exceptional, with a Set Menu consisting of several courses, one of which was some of the best Moulle that I've ever tasted. The Sweet Trolley has to be seen to be believed! Breakfast the next morning was delicious, and set us up for the day. All in all, our Stay at Zuurburg Mountain Village was wonderful. We'll most definitely be back!

A few months ago I found Zuurberg Vilage while riding my motorcycle. I made the trip out with my family all the way from PE for lunch. Utterly Disappointed! The location, hotel and feel of Zuurberg is special however the Hospitality and food was a disaster. It started off great with a good waiter upselling scones to my wife that was having tea, THAT MADE HER DAY! Scones was great with soft salted butter. The waiter were good, friendly and efficient. We ordered luch, something simple, Steak & Chips and a Creamy garlic mussel starter. Both dishes were horrible, the protein was old, undercooked and under seasoned. This was the worst meal we have experienced ever. I mentioned the food to the waiter and noticed him talking to management, they made no effort to speak to us and still charged the food on our bill. The owner of Zuurberg was also present and sat at the table next to us. He was unfriendly and watched videos on his phone at full volume. This was really off putting. When we left we spoke to management, she mentioned that the owner was there and she will call him. Well, he really didnt want to deal with us and didnt even get up from his chair. The manager was clearly not experienced to deal with these kind of situations. My wife and I have 25 year experience in the hospitality industry, we were calm and respectful as we have dealt with these situations before. This was the first time in our lives that we refused to pay for. This type of hospitality makes me angry and it gives our industry a bad name.

We absolutely loved our stay at Zuurberg, and cannot recommend the place enough for anyone looking for a beautiful, relaxing place to stay near Addo Elephant Park. The surroundings of the property are gorgeous, nestled in the mountains, and the property itself is also beautiful. Our bedroom looked just like the photos and was very comfortable, and had everything we needed for our stay. Customer service was impeccable and we felt welcome and well looked after from arrival. Alexandra was superb and helped us not only with information about our stay but also with extra tips for our ongoing journey. All the staff were lovely and always ready to help. We also did a whole day game drive and an elephant encounter, both experiences organized by the property and both excellent. Zuurberg was fantastic and we look forward to coming back!

If you like a bit of real Africa feeling outside one of the expensive game resorts, this is the place to go. Take a nice drive up the hill on a well maintained gravel road through lush bushes and trees. Housing is just great, main house with 2 bars and restaurants wonderful, plus a small pool to cool down - maybe after a little hike behind the premises or a longer one in the nearby Addo section (safe to walk in that one)

The staff was a 10/10!! They were amazing. They really gave us that family feeling and accommodated everything around our 2 boys. While dinner was at 7, they arranged food for them at 5. The pool is beautiful and the garden is very big, kids loved running around. There is a playground and we saw monkeys early morning.

The room we had is a bit dated, so is the major area but it also gives it a very charming warm feeling. More a matter of taste.

Bedrooms excellent spacious clean and terrific views

Unfortunately the pool was green. Beautiful garden which could have done with some TLC it looked a bit neglected. Catering was average I would have liked better presentation and perhaps some more thought for vegans and vegetarians

Peaceful surroundings

Would've liked a lighter option for dinner