DoubleTree by Hilton Dulles Airport-Sterling

Problems with restroom and room key.

Property is due for a refresh. Even the lamp shades on the sconces show fraying. All drawers in the dresser broken. On the surface it’s ok. Priced below market for a reason.

Let me start off by saying that I am probably one of the most easiest person to please and I don’t really require much. I originally booked a three day day at this location. The main reason for this day was a year ago today I lost both my mother and my aunt a day apart from each other , and my living situation drastically changed due to issues beyond my control so needless to say I was in much need of a little staycation just to clear my mind. I found this location was kind of off to beating path away from everything so the idea to just be able to get away from everything for a few and have a mini retreat with epic. Upon checking, I asked if I could be upgraded due to being a gold and almost diamond member. I was advised that they may be able to upgrade me one day, but they didn’t do upgrades for multiple days because they would lose out money that way. Being a member and staying at multiple hotels I’ve never heard this, but I said OK. I was also advised that this location which stated it had an executive lounge doesn’t really service it Friday through Sunday so there would be no hors d’oeuvres or anything, but it would at least be stopped with snacks and drinks. Again, I was unaware of this, but I took it. After I got to my room, I went to the executive lab to find it empty only for them to say that they should be stalking it later that day. Then I decided to go to the hot tub to try to soak only to find out that the hot tub was broke Again kind of taken away from the main reason I went to this location, but I understand things happen. I then went to eat dinner a little bit later only for the food to be extremely below average for a Hilton standard and the service was to be honest lackluster at that. If the hotel was full, and the restaurant was full, I can be very patient but when they only five people there and the servers are nowhere in sight it makes it a little bit difficult when you wanna get a refill on a drink. At this point, I just went to bed. When I got up the next morning, I went down to see about breakfast and there was nobody in the restaurant, but it was open so at that point, I went to try to get some breakfast only to find out after I got it. There was a 1795 for the breakfast buffet. Again, this was not told to me when I checked in and there was no sign saying that there was a cost. Oh, in mind you I went up that morning to see if they actually did restock the executive lounge and of course it was just as empty as it was when I checked in the day prior. At that point, I counted losses and checked out early. I would say that this is very disappointing for a Doubletree brand. Again, I’m not being nitpicky however, this was far below the state that I expected, and to be very honest after reading the reviews and saw that other people felt the same way I should’ve viewed my better judgment and stayed elsewhere.I love the Hilton brand and it’s very disappointing. I also would advise other people unless you’re there for one night just to get on a flight you may want to find another place if you want an enjoyable hotel experience.

Tired hotel, badly in need of a refresh. We did not get the room we booked. Air conditioning unit was loud, needed to be replaced.

Good property

personale alla reception particolarmente cortese ready to go for extra miles