The Russelior Hotel & Spa

I love it here...rooms are lovely and clean, staff so helpful..didn't want to leave, hope to return soon xx

Absolutely horrendous right from the start. Pretty obvious that they do not like the British. Our room was disgraceful.. dirty and stained bed linen.. sockets which kept tripping.. curtains falling off the rails.. rotting mould in the bathroom.. fridge that didn't work.. Ac unit not adequate.. floor and rugs were embedded with filth.. the hotel staff uninterested in solving or dealing with issues which were reported.. food was awful and restaurant staff were rude.. The reception staff took our water away from us and told us that we were not allowed to take it to our room. Spa facilities not available due to renovation which forced us to use facilities outside of our hotel.. this hotel is not of a luxury 5 star rating as stated on website and needs to be shut down. Stay way from this place !

Advertised as a 5 star hotel…pffffffff! Nowhere near an international 5 star hotel. Pros: Nice gardens and pool Cons: Dirty bloody bedding Musty pillows Old decor rooms Mouldy bathroom Old and tatty room furniture Room aircon one setting Food is bland Restaurant food not replenished Lack of food variety Unhygienic in restaurant Musty smoke smell in bar Rude staff with serious attitude Hate English visitors and loves French only Spa and gym is ill equipped Not allowed to bring in water from outside but don’t provide in rooms. Expected to buy water from bar. No food for special dietary requirements Restaurant tables dirty linen and no cutlery laid Plus more… This hotel is embarrassing and disappointing to say the least. It should be stripped of its 5 star status and desperately needs renovation and inspection.

The outdoor areas of The Russelior Hotel & Spa are genuinely stunning — easily 5-star quality. The gardens are lush, the pool area is spotless, and the whole setting feels calm and luxurious. It’s a shame the same standard doesn’t carry through to the rest of the hotel. Inside, the experience was more 3-star at best. Rooms and facilities feel dated, and the overall service just didn’t live up to the hotel’s image. What made it worse was the attitude of most of the staff — they often seemed uninterested or unwelcoming, which really takes away from the experience, especially for foreign guests who’ve come a long way and are paying good money. There were two exceptions worth mentioning: Sophenne and Mustapha were absolutely brilliant. They went above and beyond to help and made us feel genuinely welcome — they’re a real credit to the hotel. A simple tip for management: teach the staff to smile and treat all guests with respect, because that’s how you keep people coming back. The location and outdoor beauty are incredible, but the service needs a serious refresh.

I was left waiting for over 5 hours while they claimed my booking didn’t exist, then said it was cancelled, even though I had my confirmation in hand. The way I was treated felt racist, humiliating, and dismissive. A woman who said she was the reservations manager told me, after 5 long hours, to leave because the hotel was “full.” I was travelling alone, it was my first time in Tunisia, and as it got late, I felt panicked, helpless, and deeply distressed. What was meant to be a relaxing break turned into emotional torture. After 5 hours of humiliation finally they decided to give me a room, although my holiday provider offered me to choose another hotel. Be aware of the poor hygiene both food and rooms, bedsheets and towels are dirty old and ripped. Restaurant hygiene is very poor, you'll dine with flies, i also had diarrhea on the second and third day of staying that hotel. Don't be fooled by the 5 star there's no even 2 star service in that beautiful building. N:B if you decide to book this hotel, tip the housekeeping staff for air-condition on, also if you're woman and need light for your makeup then bring your own light as hotel lighting is very dim.

The hotel was rated as 5 stars but unfortunately compared with 5 stars in Turkey and Thailand its a max of 4. The staff were friendly enough but not overly helpful , maybe because it was the end of season. Unfortunately small things weren't quite right like lamp and safe in room never fixed despite reporting on 1st day, also broken tiles at pool and all in need of general repair. The restaurant was an ok buffet but again food was nothing special unfortunately. Little extras like tea/coffee making facilities, free water and an extractor in the bathroom would have made a big difference.

The hotel was the highlight of holiday! We found the holiday in tense by the locals harassing us to go in their shop or their restaurant. Some where they tried to over charge us. We found peace in our holiday at the hotel. The hotel is just beautiful! The ground and pool beautiful! Room lovely!! Staff so friendly. We were a bit nervous, being British and hearing so horror stories being in Tunisia. However we did not experience that at the hotel. Staff so friendly and helpful. Great service. We did pay for lunch and dinner, it was a bit over priced with limited food. However better than being harassed in the street. If I know anyone planning to visit Tunisia , I would recommend this hotel. Thank you to the staff for giving us such a relaxed stay at the resort.

Please do not go to this hell hole of a hotel all the negative reviews are sadly spot on il tell you why when we arrived they tried palm us off in a dirty ants and cockroaches infested room ? Nothing like what we booked truly awful but we had to endure one night until they changed over the next day but myself writing this from my hospital bed as I had contracted LEGIONAIRES DISEASE IN THIS FILTHY FILTHY HOTEL AND VERY VERY POORLY OVER THERE FROM DAY TWO OF A WEEKS HOLIDAY SO TOTALLY RUINED BY THIER DIRTY POOL WATER AND POISONOUS AIR CON , food wise you’d rather eat your own nails than any of that crap they put out for guests it’s horrible all round and we have extensive legal case building to shut this place down ! So BRITS YOU HAVE BEEN WARNED NEVER GO TUNISIA OR HAMMAMET AS THE WHOLE PLACE STINKS LIKE A SEWAGE PLANT UNDER YOUR NOSE SMELLS OF FECIES AND URINE ALL OVER AND THD PEOPLE ON THE SHOPS ARE JUST TRYING YO STEAL YOUR MONEY !!!!

This hotel was a disappointment from the moment we arrived. My friends and I were counting down the days until we could leave after an unpleasant seven night stay. British guests are treated with little respect, and the customer service is appalling — rude, dismissive, and nowhere near 5-star standards. The attitude of certain staff members was disgraceful and made us feel unwelcome throughout our stay. As single female travellers, we also felt uncomfortable and at times intimidated by the behaviour of some male staff, who reacted badly when we asserted boundaries. This conduct is completely unacceptable in any professional environment. The hotel is dated and not maintained with the 5 star standards and very misleading on sites as a 5 star establishment. It’s more a 3 star. Overall, this was a distressing and disappointing experience. I would strongly advise other travellers — particularly British tourists and single women — to avoid this hotel altogether.

Awful experience rude staff obviously hate the English !! Never felt such outcasts why I don’t know !? First room was terrible had balcony looking a brick wall and dirty ! Food not great same every day. When leaving staff accused us of stealing towels so humiliating in front of people made us open our suitcases even though we had explained we haven’t taken towels ( why would we ? ) but they told my partner to go back Upto the room and get them and they didn’t believe us. SO rude. When my partner cane back with the towels no apology at all and we had left tip in room ! Wish we hadn’t service is shocking. When waiting for bus to airport all other nationalities were brought a drink not us ! And they made me and my partner carry our suitcases to the coach while others got carried for them !!! Just unbelievable behaviour shocking. Just don’t bother going