Hotel Blackhawk, Autograph Collection

Everything was exactly as described. Loved it all

The Hotel was clean and the staff was friendly and accommodating. A bonus was that the Hotel was connected to the entertainment venue we had booked; didn't need any transportation once we got there.

There could be more vending machines for convenience items.

Hotel is beautiful inside.

The service is lacking for hotel of that price.

So this hotel manager and staff really went out of their way to make our 50th Wedding Anniversary visit special. We had our wedding reception in their famous Gold Room on April 3, 1976, and came back to celebrate with friends and family, all the way from Texas.

I'm one who likes to give good reviews. The only good review I have about Hotel Blackhawk Autograph Collection is that there night auditor Dana was the only person who cared enough to help myself and my husband survive a hotel room with no heat. We were there on business for 3 days and 4 nights. When we checked in the temperature in our room was 58 degrees. The front desk clerk that night, the front desk clerk the next morning, even the housekeeping staff person gave us the same speech: "turn off the control, wait a few minutes and turn it back on and it should go up. If it does not please let us know and we will seen someone from engineering up right away." Interesting that I would know this speech that was obviously part of there training to say if this problem arise. This says to me that this has happen before. No engineering person ever showed up and by Sunday night as the room temperature went down to 52 degrees and none of the front office staff (except Dana) followed up with us to our detriment. Once Dana found out about what happen she had us change rooms and made sure that the room we changed to had a consistent warm temperature. Marriot properties had strict policies that front desk personal follow up with any problems with guests and unfortunately that didn't happen until our last night. Dana is a treasure and if she wants to move up in this hotel I highly suggest that you promote her. The pool and hot tub need a major renovation. The pool floor was peeling and had cracks in it. The windows in the pool area looked like they haven't been cleaned in years. Shout out to your wonderful bartending staff. They were very accommodating to our group. Despite our bad experience we will be back next year as the hotel is close to the River Center where we worked and we hope that we will have a better experience.