The Saracens Head

Staff friendly

They don't reply to messages, rooms disgustingly dirty, moldy ceilings

The room was very comfortable

Breakfast was at the Crown and not at the Saracens. Good breakfast even if one had to walk to another place.

Location only

Cleanliness is outrageously bad, mould Dust like it’s haunted and never ever been cleaned No breakfast as no chef, we were however given a voucher to the nearby beautiful hotel the crown. Noisy from the room next door moving around. We were in the pub part of the hotel up the steepest stairs and had to enter via a back kitchen door way.

The staff were friendly

Room was tired, paint flaking off ceiling, door didn't fit properly was directly on road so very noisy, single pane windows, shower was broken on arrival did get sorted after complaint, rusty radiator television didn't work properly. Very poor overall, bed was lumpy .

Not much really.

Unfortunately location of our room was noisy. Plumbing in en suite terrible so noisy! Bed uncomfortable.

The staff are friendly. Thats it.

I've thought long and hard about what to do because I dont like to leave bad reviews but to be honest, I dont know how you have the front to Charge £89 for a room! I stayed a few weeks ago in room 11, which was fairly decent aside from the shower room/toilet which is falling apart and full of mold and clearly not been cleaned properly in months. But the staff were friendly enough and I thought for the convenience of it for my travel, I'd give it another go. What an error. Room two this time and I was actually speechless. The TV was left on the adult channel when I turned it on, which is gross, but just the start. The mold all over the ceiling, the smell of cigarettes com8ng in even with the windows shut, the shower clearly not even rinsed as there was shower gel all over it, the shower room and toilet clearly not cleaned in months, mold and grime everywhere, the carpet not even hoovered, the coffee machine beyond gross, the kettle full or limescale and one of the shower gels on the bed was half used!!! Would you sleep here? It was gross, I was so disgusted I didn't even shower because it was so gross... and I dont even want to think when the towels and bedding were probably last cleaned. Thank god I bring my own pillow and an empty duvet cover for hot nights, I slept inside the duvet cover with my pillow on top of the bed because I couldn't bear what might be in it.