Courtyard by Marriott York

Great stay. Staff was great. Clean hotel. Great food. Housekeeping amazing

Location

Nothing in particular

The room was absolutely dreadful. The window pane in the bedroom was broken. The bathroom was absolutely filthy with an unknown sticky substance on the floor in front of the toilet. Shower covered with mold, mildew and and bacteria covered. Pullout mattress was stained and disgusting and my child (with whom I was traveling) just slept in the bed with me instead. Staff was pleasant enough, but as I was leaving and trying to get feedback, the front desk station was totally abandoned. Going wallpaper. Bathroom fan was beyond disgusting. This place is not even a little assisted The room was absolutely dreadful. The window pane in the bedroom was broken. The bathroom was absolutely filthy with an unknown sticky substance on the floor in front of the toilet. Shower was mold, mildew and bacteria covered. Pullout mattress was stained and disgusting and my child (with whom I was traveling) just slept in the bed with me instead. Staff was pleasant enough, but as I was leaving and trying to get feedback, the front desk station was totally abandoned. Going wallpaper. Bathroom fan was beyond disgusting. This place is not even a little assister with Courtyard by Marriott standards. Do NOT stay! Just gross. Did I mention? $284 for the pleasure of staying in this room…. Courtyard by Marriott standards. Do NOT stay! Just gross. Did I mention? $284 for the pleasure of staying in this room….

I was a regular guest. Hotel currently being renovated but it is not being managed adequately. My stay at renovated room was disappointing. Rugs dirty, new shower door frames were defective, and my thermostat and AC unit was not connected. They should not be allowing guests to occupy rooms not completed. Management has declined significantly in recent years and people working there are poorly trained and not adequately supervised. I have moved on to 4 Points down the road. Beware!

Apologies in advance for the lengthy review. Our family stayed here as part of a group youth hockey tournament booking. I rarely write reviews, even after less-than-great experiences, but what occurred during our stay—particularly involving hotel management—was so unprofessional and unjust that I feel compelled to speak up. To start with the basics: the lobby is pleasant, and Johnny at the front desk was kind and professional. Unfortunately, that was the extent of the positive experience. Only one elevator was working, the pool was closed, and our room was not properly maintained or stocked (missing towels, mold in the shower, stained bedding, and a malfunctioning toilet). The most troubling issue, however, was how our group—primarily families with young children—was treated by the bistro manager. Parents and children were spending time in the public lounge area when the police were called for a noise complaint. At no point was the situation disruptive or unsafe, and it certainly did not warrant police involvement—especially with young children present. No alternative space had been provided for our team to gather. They were unwelcoming and clearly unprepared or unwilling to host youth teams. If this is the case, the hotel may want to reconsider contracting with youth teams or accepting group reservations in the future. After being told the lounge was closed, our group complied and returned to our rooms, leaving the area clean and undamaged. Later, other guests were observed using the same lounge without issue. When families requested clarification regarding rules appearing to apply to some guests but not others, they were informed that the police would be contacted and that they would be required to leave the property. The police arrival for the second time escalated the situation unnecessarily. What was meant to be an exciting first hockey tournament weekend became frightening for our children, some of whom are still upset by the experience. The lack of empathy, the threatening behavior, and dismissive attitude displayed by management were shocking. Marriott and High Hotels Ltd should seriously review this incident and the conduct of the bistro manager. I have worked in guest services and other customer-facing industries for many years and cannot imagine treating guests—especially families with young children—the way the families on our team were treated. I am still trying to understand the situation and why our group appeared to be treated differently from the start of our stay.

Pool didn’t work, towel rack in the bathroom was off the wall, and the staff was rude. I’m a loyal Marriott customer and I always search out Marriott hotels but if I’m ever in York again I will avoid this property

Here for a youth hockey tournament with approximately 40 rooms booked. Despite being a major group booking, the front desk was extremely unaccommodating and confrontational about the presence of children. The situation escalated to the point where they called the police on our group because the kids were playing in the lobby. Hotels that host sports tournaments should expect families and kids - this property clearly isn’t equipped or willing to handle youth sports groups professionally.