Aria Claros Beach & Spa Resort – All Inclusive

It should have been a lovely break, big airy rooms with sea views. Grand hotel with a lovely location, however we travelled with an RSD tour and about half of our group got sick with vomiting and diarrhoea. I know that about a third of the other group were sick too. I was ill as soon as I got home. We had been travelling around Turkey for the first week and no one was ill then, only once we got to the Aria Claros. The dolmosh mini buses are great for getting about and stop outside the hotel, cheap to get to Ephesus, Kusadasi and Selcuk.

Beautiful hotel with absolutely unreal sea views. The setting really is stunning. The hotel itself is very modern but still has a bit of a traditional feel, which works nicely. The bedroom was great – really spacious, big TV, comfy bed, and a lovely balcony. The bathroom was also a good size, and it was handy having a free safe, plus plenty of cupboard and drawer space. Couldn’t fault the room at all. Facilities were okay overall, but we visited out of season so quite a lot wasn’t available. The bowling alley and arcade were closed, which was disappointing as there wasn’t much else to do. The gym definitely needs updating – only one cardio machine (a cross trainer) was working. The water park looked amazing, just a shame we couldn’t use it. The indoor pool and spa area were clean and modern, and the outdoor pool area was lovely with great sea views. The beach itself is beautiful, but again, being out of season meant no bar down there, and it’s quite a walk back up to the hotel for drinks. I can imagine this place being brilliant in the summer. We stayed all-inclusive through RSD travel. Drinks were okay with a decent amount of choice. Unfortunately, the food was a big letdown – very repetitive, with lunch often being reused for dinner. The biggest issue, however, was that 20 out of 36 people in our group ended up with food poisoning, myself included. I was extremely unwell and had to spend 4 out of 7 days in my room, which completely ruined a large part of the holiday. The on-site doctor confirmed it was food poisoning, despite it initially being suggested it could be norovirus. This was a massive downside and really overshadowed everything else. Because of this, I wouldn’t return, which is a shame given how lovely the hotel and location are.

Excellent service. Room cleaning was very good, so also in the hotel. Food was good and the staff was friendly and serviceminded

We stayed at the room no 3028 which had been looked after by the nice housekeeper. She changed our towels every single days and kept our room cleaned and tidy which is so brilliant. Staff are so polite, attentive and courteous. Well we really recommend this hotel whenever anyone comes to Turkey, please try it out. Good hotel, reasonable priced beauty salon, and good choices of food.

We visited out of season so was unable to access all facilities however what we did have access to we was extremely happy with. The hotel is positioned on a beautiful hilltop with outstanding views. The room was big and spacious with gorgeous sea views.

We have stayed in many hotels across Turkey, and unfortunately this one did not meet expected standards. It is closer to a 3-star hotel than its advertised rating. The hotel is very large, with many rooms far from reception. Transport is via golf carts, which were often driven too fast and involved long waits; we ended up walking. We were unable to move closer to the main building. Rooms are spacious but very dated and poorly maintained. On arrival at midnight, our room had no air conditioning, a broken fridge, dirty sheets, and no cot despite requesting one. We waited 80 minutes for the cot and clean bedding, and the fridge was not fixed until day three. There was also no food left at the night buffet on arrival. Food overall was basic, with limited availability—particularly at the outdoor grill, which often ran out within 40–60 minutes of opening. Sunbed availability was poor, and staff appeared to prioritise local guests, removing belongings and providing items such as ice creams to locals after telling us they were unavailable. This was raised with management but not resolved. Pools were large and clean, great slides. The kids’ club was limited, repetitive, and mostly charged extra. Wi-Fi also went down twice during the week. The entertainment team were excellent and very friendly, especially with children, but overall this hotel fell well below expectations. I would not recommend staying here.

I didn’t have high expectations of this hotel due to getting a cheap deal with EasyJet but it was a lot worse than I imagined. We arrived late to a room that had no air con, WiFi, bathroom lights, a broken fridge, stained sheets and 2 quilts between 5 of us. The food was basic and I had seen reviews mentioning illness before our stay and unfortunately I ended up spending a day sick myself. I can’t say for sure if it was food or just bad luck but seeing someone fall ill in the restaurant on night one didn’t inspire much confidence. The A La Cart restaurant on site was the same food served in the main buffet except with table service to pretty pointless. The main water park was completely closed which was extremely disappointing and pools were dirty with broken tiles and the grounds unkept. Entertainment was limited and the beach closed at 5pm. Kids club was a place you wouldn’t want to leave your children and their schedule consisted drawing a majority of the time. The evening bar was like sitting in an airport lounge and the drinks selection poor with no option to buy premium wine/beer. The views were pleasant and we had some nice meals in the local town of Özdere (5 mins) although there wasn’t much to do or see unless you like stray dogs and cats. A trip to Aqua Fantasy Park (40 mins) was fun and shopping in Kuşadasi (45 mins) was good. We came in October and had one sunny day out of 7 with cold winds and rain which was very difficult entertaining 3 children with limited options available so overall an utterly disappointing trip.

Very limited interaction with children, no activities during the daytime. Staff kept removing sunbeds and packing away. Flies on food which was left uncovered. Our family all suffered awful sickness whilst there which completely ruined our stay. Definitely not a 5 star establishment! Cleaning was hit and miss, although our room was well looked after. We had a huge flood in our room, which when trying to report wasn’t taken seriously until we had to physically go to reception to report, by then there was 2 inches of water in our bathroom. Was sorted once taken seriously. Very hot water was almost scalding pouring out under high pressure was not amusing! Reception staff very hit and miss with friendliness and helpfulness. Never ever returning to this place! I feel lucky to get out alive!

More than half of the guests here were ill for at least two days. Vomiting and severe diarrhea were the symptoms. We both had to spend two days in bed, taking a lot of medication. All in was after 2 days ‘zero in’. So bye bye holiday. I lost 3 kilograms of weight instead of taking 3 kilos which i intended. The food buffet in the bain-marie is kept at low temperatures — the display shows 60–70°C, but in reality it’s cold, often under 25°C. Freshly reheated food is added on top of leftovers in the trays, creating a perfect breeding ground for bacteria. The water used in the premix (Pepsi) machines is full of chlorine, suggesting contamination. Ice cubes are made from tap water. And so on. Cleaning services are poor. I advise hotel management to improve quality of food and drinks and to open a pharmacy on floor -3 — it would be profitable. Hopefully a smart local pharmacist reads this. The nearest pharmacy is far away and only accessible by taxi. The rooms are, however, well stocked with toilet paper — which is a positive. Was very welcome. LOL. If this hotel were located in the EU, it would likely be shut down. The reception and travel agent claimed it was a virus spread among guests we had close contact with. So our claims were not taken serious. *This is clearly a serious bacterial infection caused by contaminated food and drinks. It's up to the management and kitchen staff to do better. Organizing such large buffets for so many guests isn’t easy, but the health of the guests must come first.*.

just arrived home after 7days. 4 adults & 7 children ages between 2-16. overall great holiday. bad points. not very clean. not even saw one pool cleaner in aweek.1 adult & children with sickness. (wouldn't say it was the food as x2 was fussy estters) think pool the main issues not clean and salt water. 3year was sick all in the lift one worker was very rude and ignored us when asked if anyone could help us clean it up. turned out the cleaner wa son phone in the toilet, food is not good choices if your engish. kids menu didnt change at all all week. GERMAN people was horrendous to the English. would we go back no. great views tired to make it the best we could.