Our stay at what we were assured was a premier resort in Panglao/Bohol began uneventfully. Check-in on the first evening was smooth, followed by a satisfactory meal from a nearby Jollibee. The following morning, the breakfast buffet offered a pleasant start to the day, with particular commendation for the enjoyable dumplings. Regrettably, this was the high point and the premature end of our positive experience.
The tranquility was shattered on our second evening when, around 8:00 or 9:00 PM, as we were settling down for the night, we discovered a significant ceiling leak that had soaked the foot of our bed. Upon reporting this critical issue, we were assured of a swift response. Instead, nearly an hour elapsed before management informed us of the necessity to change rooms. A manager touted the replacement as "a VERY NICE room." This assertion proved to be a gross misrepresentation. The new room was oppressively hot due to an inactive air conditioning unit, offered a demonstrably inferior view, and featured several non-functional or inaccessible electrical outlets. Compounding our frustration, the in-room telephone was also broken, preventing us from contacting the front desk. After a disconnected call, no staff member bothered to investigate, forcing me to make a late-night trek to the reception to reiterate our complaints. My account was met with apparent skepticism, as the front desk manager, Marj, insisted on personally verifying the issues. Upon confirming the validity of each of my grievances, Marj informed us that this substandard room was the only one available. Thus, through no fault of our own, we were relocated late at night from a comfortable room to one with a sweltering atmosphere and defective amenities. The "compensation" offered for this significant inconvenience? A paltry voucher for a single buffet dinner – an insulting gesture, considering we were a couple. To be clear, we sought not an upgrade, but merely a room of equivalent standard to our original, which was apparently an impossibility for this establishment.
Given the cascade of failures in service and facilities, I informed the front desk of our intention to curtail our stay, checking out a day early, with the reasonable expectation of not being charged for the unused night. Manager Marj flatly refused this request. So, not only were we subjected to a downgraded room and significant inconvenience, but the management also demonstrated a complete lack of flexibility or understanding. Thankfully, with the intervention of American Express and Agoda, we were eventually refunded for the night we did not stay, ensuring we only paid for the duration of our actual, deeply unsatisfactory, occupancy. The final insult came during our early departure at 5:00 AM – an escape we eagerly anticipated. We were instructed to wait for a room inspection, only to be told after a delay that this could not be completed due to understaffing, and that we should wait further. We declined, promptly departed, and have no intention of ever returning to this poorly managed resort, particularly in light of the inadequate compensation and dismissive attitude exemplified by Marj.
The sole positive outcome of this debacle was our early departure, which enabled us to discover the truly delightful Coco Grove Beach Resort on Siquijor, a mere 45-minute ferry ride away. For fellow travelers planning a trip to the region, I wholeheartedly recommend bypassing the Henann Resort in Panglao/Bohol and instead experiencing the superior hospitality and quality of Coco Grove.
Finally, I urge readers to consult my review history, which will attest to the rarity of such a condemnatory assessment from my part. I am typically inclined to award five-star ratings. However, the abysmal condition of our "replacement" room, coupled with what I can only describe as the incompetence and disingenuousness of the front desk staff and management, particularly Marj, has compelled me to assign this resort the lowest possible rating of one star.
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