Hotel Plaza Playa - Near Playa del Carmen Main Beach

This hotel exceeded our expectations. Room was very spacious. Closet was large. Shower huge. Bed & pillows comfortable. Water pressure good. The lobby's decor was bright & attractive. Parking was within a gated area right off the lobby, elevator & staircase. Staff spoke English fairly well, were friendly & helpful. Price was super...less than $35 USD total, even in the off-season for this nice of accommodation, was a screaming bargain! Several blocks from beach but convenient location to grocery stores, restaurants, etc. Only negative was noise during the night from trucks unloading at Dac across the street. Would totally stay here again but would probably request a room off the street side.

Premesis is very clean. Location is walking distance to local and tourist areas. Staff is very pleasant and considerate. Fabiola is amazing! She is honest, professional, and very accommodating. Outstanding customer service! Not the type of place if you want resort-like amenities or views. But the perfect place to stay if you plan on taking excursions during the day and resting during the night. I felt very safe while staying here. The ice cold a/c, in-room safe, fridge and wifi we’re all completely functional and the bed was comfortable and sheets were clean. Towels were provided and folded into animals everyday (lol). No phone in room, but was able to use front desk phone for outgoing local calls. TV in room, but I honestly never turned it on. Overall, I’m completely satisfied with my stay here. Totally worth it.

The hotel is small and not comftable... bad showers and alot off traks working outside from 4 am

I really do not know what happened but when i arrive to this hotel they told me it was completelely full an internal error that i had to pay - they transferred me to another hotel and paid my taxi - but with this experience i don think that i am gonna look for this hotel in the future

I was looking for something clean , in the center of Playa Del Carmen and inexpensive. It was a check ✅ on all three!

A perfect place to stay, close to everything. Markets, restaurants, pharmacy and walking distance from La quinta ave. Extremely clean and grate rate. Friendly staff. Highly recommend this hotel.

great hotel, super clean, convenient location (10-15 min walk from the beach, close to many small restaurants, parking in front of the hotel)

I recommend the Hotel Plaza Playa. I stayed at this Hotel for one night in June 2017 on my way to Cozumel and for two nights a week later on my return trip to the airport. As a novice traveler and on my first trip to Mexico I did not know what to expect. I was pleasantly surprised to find that the positive TripAdvisor reviews were accurate. I arrived in the late afternoon on the ADO bus about two hours after landing at the Cancun Airport. I walked from the bus depot to the hotel following a map I picked up earlier at the airport and did my first $20 US to Peso exchange on the way. I found the hotel and it looked just like the photo on TripAdvisor. It took me a few minutes to find the lobby (it is on the far left corner of the building as you stand looking at the building). Check in was fine. I was given a key card and remote control devices for the TV and air conditioner. The elevator took me to my floor and I walked down a slightly dim tile hallway to the room. It brought back memories of my first college dorm only much quieter. The key card was waved in front of the lock and not inserted in the lock. The room was clean and pleasant. After two trips to the desk to receive instructions on how to use the AC remote, the AC cooled the room down to cold. The floor of the room was tile. The bed was comfortable. The room safe was in the closet. I inadvertently locked the safe door open, but the hotel desk has a key. The shower took a few minutes for hot water to arrive (long enough for me to wonder if there was any hot water), but once it did it was plentiful, although its temperature sometimes wavered. The tile floor of the shower was slippery, so be sure you use shower clogs or the safety mat in the shower. The room had a microwave and small refrigerator sitting unplugged on a counter ledge. I did not use them, so I don’t know if they worked. A super market is very conveniently located a few blocks away. I drank none of the tap water, not even for tooth brush rinsing. Two bottles of water were in the hotel room. Large water jugs and water dispensers were on each floor in a sitting area next to the stairs and elevators. I drank both bottled water and the water from the water dispensers and suffered no ill effects. Each floor has Wi-Fi, but it is not great. It is very spotty in the rooms. The best reception is in the lobby and in the sitting areas on each floor near the stairs and elevator. The early morning reception was better than the evening reception. I was there in June and did not notice any mosquitoes. I was pleasantly surprised by the lack of bugs as I expected to be inundated with them. There is a tiny café (a sign on the wall identifies it as Café del Arte Galeria) next door to the hotel which serves a very small breakfast buffet for 80 pesos (about US $4.70 in June). The fare included breakfast cereals, melon slices, small cheese omelets, small breakfast pastries and coffee. (I posted a photo of the bill of fare written on a white board during my stay.) I ate 4 or 5 of the little omelets, several melon slices and drank the coffee each day and found them acceptable, but not spectacular. The hotel lobby Wi-Fi reached the outside table nearest the lobby entrance, so I perused some internet news on my IPad during breakfast. I could not find the café on TripAdvisor and was not able to give it a separate review. The submitted photos on TripAdvisor accurately portray the hotel and café premises which I observed and I found no need to post any more photos, except for the photo of the café bill of fare written on the white board. The taxi fare from the hotel to the Cozumel Ferry was 50 pesos (about US $3 in June). Taxis are easy to flag down on the busier streets. Taxi drivers would often just slightly tap their horn as they passed by, which I assumed was an inquiry as to whether a taxi was needed. If you wave a hand, they would stop. If you are a new visitor to this community, I recommend the website: everythingplayadelcarmen.com I found it very helpful and accurate.

We stayed here two nights to rest as we came from Cozumel to continue our road trip to Chichen Itza. The hotel is a bit far from the beach (15 min walking) but the rooms are very well maintained and super cleaned. The bed was very comfortable and never had any problem with the AC and hot water. The breakfast in the morning is good too. I would stay in this hotel again for sure.

The hotel is pretty basic from the room to the views. The cleaning staff was exceptional!. The beds are comfortable and appliances work great. The hotel is close to everything. Restaurants, shopping malls and the beach are all within walking distance. There is a food transport company across the street which can get pretty noisy at times. Room service is non-existent; the hotel orders from Loco Joe, a small shop a walk away with poorly prepared (Frozen) food. Do not recommend room service from this place.There are no phones in the rooms so guests will have to call from the hotels lobby. Be sure to have some hydro-cortisone cream handy as there are mosquitoes in the hotel lobbies. The WIFI is poor in the rooms; the lobby and balcony areas would be your best bet for obtaining signal. Overall the place is great for those who want to venture out throughout the day.