23 LoveLane Penang

We stayed in July. Our room was full of mould and the bedsheets were stayed and dirty from the previous client... simply disgusting. We had to switch room in the middle of the night, past midnight, move outside of the hotel to another house. It was extremely Boise and bad isolated. They told us they would refund us the night and since JULY until now (November) and so many emails... still no refund. The management is absent and just finding excuses to buy himself time. Very unprofessional and not trustworthy! Total Scam!!

23 Love Lane is a beautiful boutique hotel in the heart of the historic district of Georgetown. The staff can’t do enough for you, making our stay really relaxing. They were happy to park our hire car for us right opposite the entrance on a very busy street to avoid having to pay for a private car park. It’s location is on one of the busiest streets for bars and cafes but located near the quiet end so you don’t hear a thing to disturb your sleep! I would definitely recommend anyone coming to Georgetown to stay here where all the sites are within walking distance. It made for a special experience in this restored mansion; I can only echo everyone else’s opinions - a five star experience!

In a quiet location at the end of a busy tourist bar area. Best of both worlds quiet retreat after sightseeing but 2 minute walk to bars. We also walked to little India from here and a temple both 20 minutes away. We used Grab to get to the railway up Penang Hill and back to the airport both under 30 ringette. Staff were wonderful very helpful and kind. We had a complementary breakfast which was unexpected and free water bottle which was a much appreciated small gesture. We loved the building only negative was aging aurcon which was pretty noisy.

Everything was excellent - location, accommodation, cleanliness, charm. The only negative was a surprise heritage and tourist tax as we checked out.

Very charming place and perfect location. the staff is extremely nice and kind

The place a bit run down. Is ok staying...too much pictures hanging on the wall. The tv channel is limited. Selected western breakfast and not buffet style. Friendly service.

Charming small hotel. Staff, especially Redho & Devi, were so accommodating. Felt a little like ‘home’. The antique and art collection are beautiful. Definitely will stay again if I ever get back to Penang.

Beautiful clean heritage hotel, friendly staff and management. Very generous breakfast and afternoon tea.

I had stayed at this hotel with my family a few years ago and loved it. However, on my recent return, I was very disappointed. I had booked 3 rooms via expedia in the main house on 23 Love Lane itself and the booking specified that we had the Anglo Indian house/bungalow. When we arrived, we were told we were being "upgraded" to one of the annexe properties. Although this meant we had the whole property to ourselves and it was huge, this is not what we wanted as it was away from No. 23, it lacked natural light and it was very noisy, especially from the master bed-room at the front of the property. While we appreciated that the property had its charm and was nicely decorated, this is not what we had booked and not what we expected. The receptionist was quite clueless and unable to answer our questions as to why we had been moved to the annexe, I will say however, that the staff at the restaurant where breakfast is served were very pleasant and the service there was good. Housekeeping services at the annexe weren't great. Overall, although it was a nice stay, we were nonetheless disappointed at the apparent disregard for what we had booked, nor for the concerns we expressed about the noise level, etc.

This is a well located hotel for Georgetown, with most things within easy walking distance. They kindly allowed us to park in the garden/forecourt, saving money and very convenient. Our room was large and comfortable.People were consistently charming and helpful, including fellow guests who one meets over free tea in the lounge area overlooking the lovey little garden (through which one walks to the restaurant attached to (but not part of) the hotel, which does a great breakfast and good food generally. It was very good value and we would stay again.