Secrets Vallarta Bay Puerto Vallarta - All Inclusive

I can't say enough good things about this place. The hotel is in great shape and well maintained, the food is excellent and the staff is super friendly and helpful. Our server in the pool area, Daniel Verde was fantastic and took great care of us on our four day trip to the resort. In the hotel, Jose the Butler, was helpful and friendly and went out of his way to make us feel welcome.

Our stay at Secrets Vallarta Bay was absolutely perfect. The resort is gorgeous, the service from every staff member was consistently warm, and the pool areas are easily a highlight of the property. However, the main reason our experience was so seamless was the incredible work of our wedding coordinator, Celeste Chavez. Celeste is a true professional. Her attention to detail is unmatched, and she provided us with much-needed guidance from the early planning stages until the moment we said "I do." Having her there to lead the way from start to finish took all the stress off our shoulders. We hope upper management recognizes what a gem they have in her; she truly goes above and beyond for her couples. We couldn't have done it without her!

I would give 4.5 stars if it was possible. We stayed here prior to Hyatt purchasing - back in 2020 and 2021. I do feel like the entertainment and food was a little better back then. I do think I got sick from the chicken wrap at the coffee shop - it was the only thing I ate different than my husband and while it wasn't too terrible I was definitely sick about 6 hours later but thankfully short lived. The hibachi show/dinner was more of just a dinner and less of a show compared to previous years and other resorts, but the food was great. The nightly shows were uncomfortable as you are sitting directly on concrete- I swear they used to have cushions. The beach was not really swimable - which was disappointing but we knew that ahead of time. But on to the good - the place is still as beautiful as ever. The swim up pool is heated and has great views, and it is always nice to have a hot tub. The staff were all very very nice and you never had an empty glass as the pool. We had a absolutely wonderful pool waiter - Fernando - who always remembered our drinks. If he saw us heading down to the pool area he would grab towels and chairs for us. On our last day there was 4 of us but only two chairs available and he went out of his way to find 2 other chairs and bring them over so we could all sit together. Thank you so much for taking care of us! This was the first year we didn't do preferred club - I did miss being able to go to a restaurant for lunch - but the buffet and the grill were fine. The addition of the sushi bar was also very nice to get an afternoon snack. The pillow menu was a nice touch. Being able to order things off the app was also very nice, except the minibar part wasnt working. We had our do not disturb sign up most of the trip but an entire day left it off and while our room was cleaned we never got our sodas restocked. I know I could have called but it would have been nice to either have it done automatically or be able to request online. Overall we had a great trip.

Our second trip to Secrets Vallarta Bay and it did not disappoint. The resort has many long tenured staff and they all go the extra mile. Caesar in the buffet really rolls out the red carpet for guests. Hugo the manager of the Cabanas gave us his cell# on our last visit and was very helpful in getting us a cabana when someone else canceled. He even arranged rentals for our upcoming March trip on the Dreams side. The lobby bar has a great vibe, entertainment is great. The activities staff are so fun, and the pool beverage service is fantastic compared to most all inclusives. Food quality is great, the best Secrets in my opinion. Try the tepanyaki for sure, Bordeaux and Capers as well. This resort will be an annual for us, doesn't get much better!

Upon my recent return from SVB, I would like to express my mixed experiences. While the hotel’s staff consistently demonstrated exceptional friendliness and attentiveness, (especially Adrian in the buffet),I found several areas for improvement. The hotel’s aesthetic may be dated, but it maintained a generally clean environment. However, the elevators were unsettling, resembling those that had endured significant wear and tear. Our initial room, a swim-out suite, unfortunately contained cockroaches, which was a significant setback. Fortunately, the hotel promptly upgraded us to a cleaner room in the preferred area, where the housekeeping staff provided exceptional service. Food was average. Nothing special. It is also important to note that SVB does not offer a tranquil and relaxing atmosphere. Heavy bass music is played from noon to 10:00 pm or later, and weddings often receive preferential treatment, resulting in excessive noise that reverberates throughout the hotel. The swim-up bar frequently attracts intoxicated patrons who remain in the pool for extended periods. Despite these shortcomings, I would still consider the SVB a worthwhile vacation destination mainly due to the wonderful staff.

Our experience at Secrets was amazing. Everyone was very welcoming, and we were very pleased with our stay in the Preferred Club. The king-size bed was extremely comfortable, just as you’d expect from Hyatt. We cannot say enough about Jose, our butler. He was available to us 24/7 and truly made our stay that much more pleasant. We will definitely be returning. The people we encountered in Puerto Vallarta were wonderful and very friendly, making the trip well worth our while.

Great resort and location and staff is amazing staff. Our butler Jose B went above and beyond to ensure us a very enjoyable stay. Clean rooms and resort. Pool staff and bar were great and the variety of restaurants was amazing

This resort is fantastic. We stayed in the preferred tower and had a beautiful view of the ocean. The food is great. The service is really good, and the ambiance is perfectly aligned with each restaurant theme. Special thanks to the restaurant morning crew of Benito, Edgar, Humberto, Cesar, Adrian, Marnay and Maria! They were all incredibly attentive and friendly. Also, our sincerest thanks to our butler, Jose. His help made our stay even better. His knowledge of the area and the restaurants was extremely helpful. If you get the chance, have the romantic beach dinner and watch the sunset. We travel a lot, and we love this place. 4 visits and counting!

We had a wonderful stay at Secrets Vallarta Bay. The resort's beachfront location was perfect, offering a relaxed atmosphere with plenty of activities for those seeking them. Our butler, Jose Bacerra, was excellent at keeping us informed about everything happening at the resort. Our oceanfront room was beautiful and provided breathtaking views—we were even able to watch humpback whales spouting right from our balcony. It was truly a memorable experience. Jose Bacerra is a consummate professional who made our entire stay carefree and enjoyable. We would gladly return to Secrets Vallarta Bay.

Beautiful hotel, great food and service. The restaurant staff were particularly friendly and helpful. Unfortunately the noise from events, beach music, sports bar and lounge area was unbelievably loud. Wondering why the music for a small group has to be broadcast at peak volume across the resort? And All day long. We travelled a long way to feel like we were in or beside a loud bar all the time. The hotel marketing needs to reflect the level of noise accurately. This is a party resort, a wedding venue, and pool bar place first and a relaxing place not at all. The base beat of several forms of music collided throughout the day and the yelling, screaming and shouting of guests was over the top. Will definitely NEVER stay here again, despite the many attempts to sell us vacation packages which we never showed an interest in. Secrets Vallarta, you can keep your vacation packages!