Eden House Hotel

Under new management, it looks like they are going to improve a lot of thing that have slipped recently, would recommend this hotel now

I was up too early on my short stay to take advantage of the amenities. The room was clean and basic. For the price if you are expecting 5 star - keep looking. I was not disappointed.

booked two DOUBLE BED rooms, when we arrived there was only, 2 TWIN bed rooms booked. dirty toilets in first room, no TV remote in the 2nd room, one of the twin beds was very dirty sheets. Out in the corridor was an old pram, and a blood stained sheet on the floor..

I wish I could give it zero stars. My room was so cold I thought I’d been given the walk in fridge to sleep in. I had the radiator on, a portable heater AND a hot water bottle and I was still cold with jumpers on. The noise went on from 9pm-1am including banging and crashing about, shouting and swearing, and slamming doors. No one did anything about this, staff didn’t seem to care. The rooms leave a LOT to be desired. They don’t smell amazing, don’t feel clean, have dated interiors and don’t even get me started on the 70’s-excuse for a bathroom. The hot tap didn’t turn so it was either cold water or nothing. I chose to eat out at a restaurant in town alone as the dinner menu here is nothing special. When I went for (included) breakfast I was told I’d have to wait if I wanted a cooked breakfast, and was left alone in the cold bar area for 40 minutes. When later asked if I wanted a cooked breakfast I said yes please (as it’s already been paid for) I then received it at my table. There was no menu or conversation of choices.. just a full English. They didn’t ask if I was vegetarian and certainly didn’t care for any allergies. When it came the sausages were reheated frozen ones, the bacon was mostly fat and the mushrooms were absolutely disgusting. The staff lounged around in tracksuit bottoms and coats so not only was this unprofessional but I was unsure as to who actually works here to ask for help. I am BAFFLED at the fact that this hotel can charge anymore than £20 a night, let alone how it is still open. It was the worst stay I’ve ever had anywhere, and that’s a big statement.

Still awaiting 2 refunds from this hotel. Hotel completely non responsive.

Awaiting refund from Hotels.com / Eden House hotels. My guests had to move hotels due to cleanliness and non-functional facilities (e.g, sockets didn't work in rooms).

Shower broken, sheets dirty, milk sour only one large towel very poor ...when i told the receptionist they didn't offer any compensation or discounts

We have stayed here several times over the last 5 years. Yes it is a little tired but it’s very clean and the rooms are comfortable.The staff were very friendly and helpful. We were sad not to see the cat this time.....

Room was bland. No working wall lights so had to stagger to bed in dark, toilet didn't flush properly, black mould in shower but much worse was no hot water. Reported to reception and response was they thought it had been fixed, but obviously not checked. Breakfast was a disappointment. Left to own devices. Tea in flask and choice of 2 cereals, jam for toast was either strawberry or blackcurrent from an opened jar, which had been previously been dug into without a clean knife (no spoon available). Had to ask for butter. Glasses were greasy as were plates and tea cups didn't fit saucers. Whoever is responsible for checking standards is not doing their job. I strongly suggest you find alternative accommodation

Awful experience. Room was dreadful, in need of complete refurbishment. The bathroom in particular was mouldy, plumbing poor, sink didn’t drain. Not enough staff felt really sorry for the few we saw who are expected to do everything.