London Heathrow Guesthouse

I liked the fact that after a disappointment with our Link Flight Cancellation and having to spend almost double the Price of that Ticket, to purchase New Tickets for my Family to Travel the next day ( as our Agent wasn't available to assist at that time ) WE HAD FOUND A HOTEL TO RELAX, secure our Luggage and plan, also contact our Family members, Holiday Venue and Transportation to change our time of arrival.

I called the Venue for direction and was bombarded by an aggressive person ( the Host I believe ) saying that the Reception will be closing at 11pm and that there will be no one there to let us in. ( this was approx 10.55pm and I had only Booked the Accommodation less than half hr. ) My Wife having overheard the tone and Manor of this person, shouted back " there is no way we will be comming to your place and stay, your Customer Service is disgusting, you are an obnoxious person " We didn't make it to the Venue as there was no way we could have got there in 5mins from Heathrow Airport, we spent the entire Night on Chairs in the Airport with our Luggage -our Flight was 2pm the next day. They shouldn't have accepted our Booking knowing that they were closing at 11pm and this was close to 10.30pm...... and also have a cheek to keep our payment.. when we had no service from them. " DAYLIGHT ROBBERY "

The convenience to access Wraysbrey.

The other people were very noisy til all hours.The receptionist gave us a free upgrade[very kind] but the noise of the other customers was unrelenting[worse than the constant planes!

When we arrived, the room had not been ventilated on a hot day. Room very hot couldn't sleep. Booked because close to Heathrow had to leave windows wide open for some breeze. is very convenient to get to Heathrow. Towels the hardest we experienced on 2 months of travelling B and Bs around UK.

Carpet was dirty. bed bugs, got bitten. Breakfast was terrible

Just an average property could do with a bit of tlc

1

Pankaj and the owner made our stay comfortable. Breakfast is good continental served with care and attention. Thank you.

Really friendly, family run guest house. Comfortable rooms, would recommend