Homewood Suites University City Philadelphia

The room I received was very rough. There were numerous larger holes on the walls in various locations where items used to hang. The couch looked very deflated. Everything looked aged and banged up. The bathroom looked old and stained in numerous corners. Valet pick up took 25 minutes once I arrived downstairs to get in the car. The gal at the front desk and the associate at the valet post were friendly and did a good job.

The room was spacious and little kitchen had everything we needed. The beds were very comfortable. The staff was friendly and we had excellent customer service.

Close to what we needed, big room for a family

We got a room with non functional toilets, it took a day to fix it which was very uncomfortable. Also the parking per day is expensive and there is no parking in the area

I asked for no smoking room. When I was sleeping during the night the smell of smoke from another room came to my room it was terrible. I had to cover my head to get asleep. And in the morning when I walked the hallway the smell of marijuana also was unbearable I had to walk very fast to avoid that unpleasant smell on my nose. Those two nights was a nightmare for me. I suggest the hotel have a complete no smoking section aisle

No smoking section should be mandatory! I paid to the hotel for me to rest and relax, but I got a nightmare and a headache, stress, and deception. That was the worst experience I ever got in a hotel.8 I hope no one gets that disturbing smoke smell.

breakfast was pretty sparse at 8 and when asked if things would get refilled or they are just out....Staff was not friendly at all

I am writing this review to warn future travelers that this property is currently functioning heavily as a city housing overflow site, which completely disrupts the environment of what is supposed to be a standard Hilton hotel. Upon checking in, the atmosphere felt less like a commercial hotel and more like a transitional housing facility or shelter, a reality that was explicitly confirmed to me by two different staff members and two other guests who noted that a significant portion of the property is booked via emergency vouchers. While these community programs are important, it is entirely inappropriate and a massive failure of transparency to charge standard Hilton rates to paying travelers without disclosing that the hotel is operating as an active community shelter overflow. Compounding this uncomfortable dynamic are severe facility and maintenance failures right inside the room; the main phone line is completely broken, the speakerphone does not function at all, and a critical callback from the front desk was so garbled that they completely misunderstood my situation and thought I was calling about a reservation. Hilton corporate management needs to address the lack of disclosure, the broken room amenities, and the total clash of expectations at this property, and I expect a direct response regarding a refund for this stay.

Location

Cost

I liked the location and the way it looked and was sat up

I didn’t like the staffing and the fact I was there for two nights and didn’t receive anything I’d call down for and the fact I cleaned the whole place and left it how it was and didn’t even receive my deposit back should have taken pictures.