Viewline Resort Snowmass, Autograph Collection

Great location. Lots of food options. Hotel was clean and staff provided great service.

I had emailed my bedding needs a week before my stay…allergic to polyester which is in nearly all hotel blankets and pillows. Upon check-in I forgot to have front desk confirm this had been done. They sai the order was there did housekeeping. I called once upstairs and said it seemed like polyester to me. 20 minutes later housekeeping was at my door to change to feather from poly. The front desk made an assumption which was wrong. Housekeeping was very nice. Overall everything was great otherwise )other than surprisingly cheap toilet paper.)

Friendly staff

It was a nice place to stay. Loved the shuttle so I didn't have to worry about parking.

We celebrated the birthdays of my wife and son! Our son has a disability and the hotel was quite accommodating. The pool with fully operational spas did the job. Our Waiters David & Kadesh did an outstanding job with allowing us to have an outside table and we had really nice dinner for three. We can’t complain and we don’t like crowds anyway. This establishment was only at 20% occupancy and we were all for it. Again thanks!

Amazing service, fitness facilities and location. Hiked every day!

I'm really disappointed in my stay at this resort. I was alerted that the HVAC for the room wasn't working even though this has been an ongoing problem. This should have been disclosed upon booking. The standing fan in the room was not a great solution. Only putting coffee and tea out between 5:30am-6:30am in the morning was worthless. Most hotels have a 3-4 hour beverage center for their guests. Forcing guests to go to the restaurant for the beverages wasn't great since they were apart of the resort fee however they make you pay for it when you walk in. The resort options for food wasn't good either. Bagels and cereal for breakfast at the Alpine Grill wasn't great despite $38. The bar upstairs served decent food however the kitchen closed too early. Was there for the JAS festival and wanted to eat upon getting back. You guys only had one bartender and the menu for food was too limited. Again you closed the kicthen early anyway. Booking the shuttles to go to town was stressful, for the valets are unorganized, they don't listen to one another or the concierge. They are simply aloof and dismissive. Very frustrating. Only 1 or 2 front desk people were truly helpful in my first time visit. Its a pretty property but very few seemed trained in hospitality. Never coming back to this establishment.

After checking us into our room we were told that there was an “engineering problem” that would prevent us from getting the room we booked and paid for - king size bed with view - and there was a problem with HVAC, so there was no air conditioning and our room would be hot. They waived the resort fee to accommodate - which seemed minimal given that we ended up in a room with 2 double beds and a view of the hotel driveway (vs. ski slopes) Housekeeping only placed new towels in our room - did not make the bed, replace the water bottles in the fridge or remove the trash. The head valet was incredibly rude to guests - we were waiting for the hotel shuttle to go to the music festival, one guest said his wife would be right down and the valet told him “no, we leave on time”. - it was early afternoon and there were only 4 of us on the shuttle they could have waited. The hotel is a nice location, but they clearly need to step up their service.

The hotel and surrounding area is very nice but the management is horrible. Poor communication. Inflexible. They bought into Marriot brand but forgot to provide the service expected by those of us loyal to that brand.

Wonderful hotel with great access to the main restaurants and an easy hike up the mountain over to the gondola ~ 3.5 mile hike. Hotel had excellent health club. Fantastic staff throughout the hotel (lobby bar had perfect lunch and drink options along with nice repartee with staff while awaiting food), also a great breakfast downstairs. Was close to Gorsuch (hot chocolate = amazing!). Went to Slice of Italy, The stewpot and Il Poggio near by for dinner’s - outside (very good). Love skiing and will now consider staying here in winter given our summer experience (almost forgot about the very cool outdoor concert right outside of the hotel) at this perfectly located hotel ;-)