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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

R
RemkonlNL
Verified booking
couple
Standard Room
Stayed in Apr 27, 2026

"Perfect and clean"

9.0

Spacious and clean. Good beds! Pool looked nice (but we did not use it) Perfect location after arriving at Cancun airport in the evening.

4 rooms are on the noisy road. We had one of those. But with an ear plug no problem.

Helpful?
M
MateuszplPL
Verified booking
solo_traveller
Standard Room
Stayed in Apr 19, 2026

"Exceptional"

10.0
Helpful?
J
JoelusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 15, 2026

"Exceptional"

9.0

El staff siempre es amable. Las habitaciones estan muy bien distribuidas y me gusta mucho que esta alejado del bullicio. playa xcalacoco esta solo a unos minutos. Mis niñas siempre disfrutan la alberca.

Helpful?
F
fabianebrBR
Verified booking
couple
Standard Room
Stayed in Apr 13, 2026

"Custo beneficio"

9.0

Limpeza

Localização

Helpful?
C
CharliegbGB
Verified booking
family_with_children
Standard Room
Stayed in Apr 8, 2026

"Exceptional"

10.0
Helpful?
J
Jamajka70gbGB
Verified booking
family_with_children
Standard Room
Stayed in Apr 5, 2026

"Exceptional"

9.0

Przestronosc mieszkania....klimatyzacja dzialajaca bez problemu...duzo miejsc parkingowych...sklep spozywczy za rogiem...pomocni pracownicy...latwosc zameldowania

Helpful?
J
JessicamxMX
Verified booking
family_with_children
Standard Room
Stayed in Apr 1, 2026

"Como en casa"

10.0

La atención del personal y siempre dispuestos a apoyar y con la mejor actitud. El lugar es super tranquilo, ambiente super familiar y sin ruido.

Todo está perfecto. Cumplió mis expectativas desde la primera vez que me hospedé con ellos

Helpful?
S
SaulmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 28, 2026

"Las instalaciones y el personal de recepción, Mariana, Emiliano y el señor de la noche excelentes personas, solo que Na"

6.0

Las instalaciones y comodidad

La señorita Natividad administradora, pésima persona en el trato de los huésped, por esa razón no volvería y llevo 3 años visitándolos

Helpful?
R
RobinnlNL
Verified booking
couple
Standard Room
Stayed in Mar 24, 2026

"Exceptional"

10.0
Helpful?
P
Pietro CALAMUSA itIT
Verified booking
family_with_children
Standard Room
Stayed in Mar 18, 2026

"Exceptional"

10.0
Helpful?
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