SBV Luxury Ocean Hotel Suites

I regret that i booked and stayed at this property. You can not talk to anyone if you have any issues, and we did. A glass door was broken because of a bad design and we had to stay with the glass pieces shattered in the bathroom until next day. Of course i didn't see back the deposit, even it wasn't my fault. The loungers that you see in the pictures and the parts that provide shade on the roof top just don't exist, only in the pictures. I tried to reach to them and they just ignored me. I am very disappointed and disgusted about this place. Very poor communication, or not at all. I should have read the other comments before booking, because once booked you can't cancel it without loosing your money.

Near to the beach

The roof top was damage, the jacuzzi jets did it work, it was missing the shade at least an umbrella and outdoor furniture broken

I booked a spa penthouse room featuring a rooftop spa. There was no plug provided so not possible to us. Also, the shades were broken so not possible to stay there during the heat of the day. The room was fine, but only 1 wine glass provided.

Nothing

First, this place is an Airbnb with no staff in the building no one helps you. Second, the rooms are old and smell old too. Third, they keep the security deposit, After calling them for two weeks and asking them for my security back they finally responded and accused me of having an extra guest and that I smoked in the room. So they keep the deposit. This property is surely run by liars and thieves! I ended up paying over $600 for one night for this run-down place. Also, in the reservation, I was supposed to have a room on Collins Avenue and they gave me one on Washington Avenue. The booking was for 3 people and they charged extra for the third after my stay. I have never experienced such a mafia-run-down property!!!

I spent money on the biggest most expensive "penthouse". They gave me a room in the corner (inside corner) with a terrible terrace with blocked view of the ocean. When I reached out (only via txt or call, no one on the premises is there to help), they were rude and dismissive. Will not recommend this place to anyone.

Check in was somewhat easy but the officer didn’t speak English, thank goodness for google translate! Penthouse was very clean and accommodating, however they did not tell you in the reservation process that the hot tub doesn’t work. It was like taking an outdoor bath.sun bathing chair were broken, hot tub handles were broken, some of the lights didn’t work, drywall was patched up, drain in the shower was clogged, and there was no sun shade on the roof top ! We did bring our own supplies . Everything was in walking distance from the beach to the clubs and bars. Hotel overall was very clean and overall nice for what was left of it

The location was great

The room was dated, tattered and worn. Most things looked old and dirty (hot tub) couldn’t even get in the hot tub it was so used. The above rain shower head didn’t work. Room service number out of order. Check-in is a complete hassle. The air conditioner ran the whole time we were there and didn’t cool enough to rid the place of humidity. The chaise lounge was ruined with a hole in the seat. It was a complete disappointment. I will never book again!

I like the fact that it was close to everything in ocean dr and it’s right in the heart of Miami south beach

The fact we were supposed to get a hot tub and jacuzzi but we didn’t the fact that we only clean towels and wash cloths the four day we were there

I pretty much thought the penthouse suite was very nice. The only thing I didn’t like was the Jacuzzi tub. I think it needs to be updated. I thought it was a great location. The beach is right there. There’s a couple of restaurants close Collins has all the restaurants Espanol way All in all a one out of 10 I would give it a 7 1/2.