Sensira Resort & Spa Riviera Maya All Inclusive

Our butlers Caesar, Lupita and Gabriela were absolutely great!! Really impressed with how helpful they were at all times! Then Ava was absolutely fantastic! She helped us every morning at breakfast and sometimes lunch! She always made sure we were well looked after even when she had 2 off days she talked to the staff to make sure they take care of us! She is such as great human and we really hope you give her the credit and respect that is due Sensira! Same to our butlers! You guys have some good staff! I would look after them because they are gems!

Our hot water was a bit of an issue. We did asked them to fix it and it they did after a day or two. Apparently some pump was not working properly. The last 3/4 days (we stayed for 9 days) we did realise shower after 6pm then the water temperature was high. But anything in the morning and before 6pm luke warm water.

Children’s area, staff (Sandy); food and services were fine despite reviews (perhaps because it was non-peak season)

Road to the hotel. Wished they had king bed as a standard.

Staff was all very helpful and friendly. A ton of activities for the kids, infant and 9 year old both. Buffets were good if they were open, other restaurant food was very repetitive daily.

Breakfast buffet was good the first 3 days, then it wasn't open the other 5 days and we had to order ala-carte daily. Same for the other meals, buffet never reopened and one of the reasons we stayed here was for simplicity and having food immediate for our infant son. It ended up being a disaster ordering food to the room, having to carry it around the property, etc. The hotel ended up not charging us for room service because of the major inconvenience. Not close to other restaurants to visit unless you uber somewhere.

El mar esta en calma y siempre limpian el sargazo, adicional el hotel es muy bonito

La comida a excepción del restaurante de corte, pero no tenían papas decían, se tardaban muchísimo al servir, les falta personal

Las habitaciones bonitas, las amenidades muy cómodas

Todos muy amables desde la llegada, instalaciones limpias y confortables super recomendable

Muy mala atención poco personal y no es barato para tener tan mal servicio 😡 la comida se acababa me parece que había muchos huéspedes y no estaban preparados