Holiday Inn Express Brooklyn - Kings Hwy by IHG

The service at this hotel is poor and the managers operate in a shady manner. They deliberately cancel your rooms booked previously, and when you arrive offer you at a much higher rate..they run your card and tell you the machine isn’t accepting it, then say if you pay cash they will give you a better rate - seems like they are collecting for rooms without using Holiday Inn system. Very rude and crude manager. Tells you outright he doesn’t want your business if you don’t agree to pay cash. Still your card is charged even when he says it’s not. It is a convenient location, but not Holiday Inn service standard. Hotel isn’t like the photos you see and rooms are really tight and poorly done. Won’t recommend unless management changes.

The hotel shot down and wait last minute to call me! U guys should know about it

I couldn't rate my stay because I didn't "stay". In June 2022, I reserved a two-night stay at this location to attending my nephews wedding. After flying into JFK from Atlanta, GA on Friday afternoon, 9/2/22, taking a subway after subway, then bus after bus, and walking a couple of blocks, I arrived at the hotel around 8 pm. To my utter dismay, I'm met with orange rubber barrels at the entrance of the hotel and a note on the front door, stating the hotel closed on 9/1/22. I beckon to a man inside the "locked" door and explain to him that I have reservations for two nights. He then calls another man (manager?) to the locked door who reiterates what the sign says, that there are no guests in the hotel and that a cancellation notice was sent to all guests on August 30, 2022. I explained to him I never received a cancellation notice. In fact, my credit card was just charged for the $440.22 two-night stay on August 23, 2022, as the hotel reservation confirmation email stated it would be. The man appeared to be unmoved by my explanation nor did he explain why the hotel was closed or offer to find another place for me to stay. Gratefully I was able to find an Airbnb about a 20-minutes walk from the hotel. Once I settled into the Airbnb, I spent an hour on the phone with IHG as well as the third-party hotel company, Agoda, explaining my devastating situation. Neither company had any information as to why the hotel was closed, but reassured me they would look into the matter. Agoda called the hotel manager and was told "the hotel was closed by the government". ??? The Agoda agent did apologize for my inconvenience and processed a refund to my credit card. I'm grateful that I got my money back, but am truly baffled by the hotel manager's lack of courtesy and professional manners toward a customer. As a result, I rate this hotel and/or its manager with one star -- only because there's not an option for a big fat ZEROOOOO!

Love this hotel clean and conveniently located near Target ect

It was good! The room was nice, the soap, and shampoo was better than expected. I would definitely book again

Friendly

It was very noisy. Parking is crazy. No hot water in the shower. Towels not clean. Breakfast served late on Sunday.

Customer service impolite and rough

We had ants in our room the entire stay

The complimentary breakfast