Gatlinburg View Lodge

I never got to checkin. There was no office to checkin at even though email said it was at the top of the hill. I sent messages asking how to checkin and never got a response. I ended up having to find a room at another hotel. Signs that were posted pointing toward community center at the lodge said closed due to vandalism. 0/10 would not recommend this property to anyone.

The Gatlinburg View Lodge has converted to weekly rentals. It is no longer a hotel. Chris and Audi, the caretakers, were very helpful and accommodated us, but they had to scramble to find us a room. The prior manager neglected to remove the Lodge from Expedia.

I read the previous reviews with people having difficulties getting into their rooms because this place has no front desk. I prepared myself, made sure i found the message that had my door code and check-in instructions. We pulled in around 9PM to find a sketchy couple fighting in the parking lot as we were unpacking our luggage. (I understand the motel has no control over this and not their fauly in any way, just gives you an idea of what kind of place this is) Two police cars show up asking about a woman screaming for help. We get to our room, enter the door code and nothing. Check and try several times and nothing. Cell service is limited so we had trouble getting a hold of someone. Once we did, told the guy on the other end what was going on, our room number and the door code we were given. He wants our expedia confirmation number. I explain i dont have it and cant get it, im on the phone (barely) and not enough service to load web pages. Asks for it again as hes getting some attitude about it, then says he will call back and hangs up. We're standing outside on the walkway, in the dark and cold waiting for a phone call. Nothing happens. About 5 mins later a woman walks by (talking on a phone) and says "are you having trouble getting into your room"? Just try XXXX number. We did and the door opens. Weird we thought but then noticed the code was just our room number with a "0" added to it. I'm guessing all rooms have the same setup. Room was dirty, shower clogged

I will never recommend this place. My family and I were planning the stay there for 7 days. After the first night we called Expedia telling them everything that went wrong. Expedia then called the hotel and the lady said everything I said was false. The only person that helped us out was the maintenance man. Him and his wife were the nicest sweetest people. They helped us out with whatever we needed. If it wasn’t for them that place would go down hill. I’m so glad Expedia was able to find us a a new hotel.

Looks rough from outside, but clean and safe inside. Kitchen and common areas were messy and unkept, but our room was great. Clean, everything worked and looked good, no smell or anything weird. My gf and I were happy. Good access to trolly also!

This is a very basic no frills place to stay. The bed was comfortable and the sheets were soft. The hotel is noisy and one night I called the police on a loud fight outside. The text gave me check in directions for a late arrival and said if I needed anything to let them know. I let them know I’d like an additional blanket, soap bar, and towel and never heard anything. I called and text and heard nothing. Was nice to have refrigerator and microwave in the room. Shower was good (but not a lot of pressure) except very low and the mirror is also very low—i could only see up to my neck without ducking down. There is never anyone in property or a front desk that I could find. It was an odd experience but okay for a cheaper place to stay.

This was a contactless property. When we entered the room the bed was wet on the surface, there were no cups, 5 tissues. There was a coffee maker but no coffee or coffee supplies. We let them know via text per their instructions and asked for these supplies but there was no response or replacement. The electrical outlets on the lights above the bed would not keep the prongs secularly on place.The property was clean, the bed and pillows were quite comfortable. We will not sat here again nor refer to anyone based on the missing items and no replacement even though we asked.

I booked this room without reading the reviews, but based on the 8.2 out of 10 rating. On our way down, I DID read the reviews and was worried about what I got us into. Our stay had ZERO issues. Contactless check in was great, given the fact that we arrived later than we expected. The room was clean and comfortable. We had plenty of HOT water. My kids enjoyed the bunkbeds. It wasn't anything fancy, we just needed somewhere to sleep, shower, and rest in between doing things during the day and the evening. It was perfect.

When I arrived and the hotel, I went looking for the front desk. All the signs on the way directed which direction things were except the front desk. I walked the entire hotel in the dark and rain. I went walking down the big hill we had to go up to the hotel and start walking up the road toward a house I thought might be the check in building. However, it was someone’s house. I started walking back to the hotel and saw a girl and boy walking a dog, so I stopped them and asked if they knew where the front desk was so I could get my room number and key. Turns out the girl was the manager of the hotel and lives there and she said there was no front desk, it was turned into a contactless hotel. Where the front desk was suppose to be was boarded up with a for rent sign that said long term rentals and weekly rentals available. I told her I had a booking and I needed to know my room number and get my keycard or key. She said I should have gotten an email from Expedia with the information on it. I told her I never received it and that I had already called the number listed on the welcome email I received after booking 4 times and got no answer. After giving her all my information she called her supervisor and was able to verify my identity so I could get my room number and key code. All of this in the middle of the street, in the dark and rain. After I got the information, I was told there was a bear living there that could open car doors and walk down the balcony.

On November 23, 2023, at 2 am, we checked into a hotel that we had booked through Expedia on November 14, without seeing it beforehand. The hotel sent an automated text with a digital check-in code. Despite no desk personnel being available, we used the provided digital check-in code to enter the room. To our dismay, the room was in an unsatisfactory condition—unclean, unmade bed, bugs, dirty carpets, wall damage, 2 twin beds pushed together with egg crate as a mattress and regular box springs, etc. Promptly, we left the premises and attempted to contact the hotel via the provided phone numbers, but our calls went unanswered. With no front desk personnel in sight, we decided to check into another hotel. DO NOT STAY HERE!