Embassy Newcastle, Sure Hotel Collection by Best Western

Lovely welcome from a staff member named Adam, room was very quiet and comfortable. Room needed a bit of an upgrade but was fine for the price. The only issue is the water pressure, it was practically a trickle coming out of the shower and luke warm on the hottest setting.

I stayed for work purposes, so was an excellent location for me. The hotel is located near a busy road, yet it is so quiet inside! The staff are efficient, helpful and friendly. The room, although basic (what would you expect for the price?) was clean, warm, cosy and very comfortable. The bed was probably the most comfortable I’ve slept in for a very long time, as were the pillows. I can’t really fault the place, complete value for money, I can’t believe they charge so little! I cannot comment on breakfast as I didn’t take it. Would definitely recommend.

Son and girlfriend booked in to stay here for to see in the new year, through booking.com. When booking she had to verify her age (17). They went to the embassy, Newcastle, after work tonight and were refused access as you need to be 18. This was not stipulated when booking. She went there for an overnight stay to see in the new year but was turned away for this reason. I even rang the hotel, as a family member to ask if they could stay but still it was a NO. I've messaged booking.com as no answer on the telephone. She sat in the hotel car park and cried for a good hour while her boyfriend rang around. Unfortunately, there was nothing available anywhere, so they had to head home. Such a shame.

The hotel room was a good size and clean. The bed and pillows were comfortable and the staff friendly and helpful. We received the Free breakfast (to go) offer which was good. Enough to choose from with a few coffee shop style tables to eat at. It was a few minutes drive to the Metro and approx 10 mins to Newcastle. Overall it was a good experience and we would book this hotel again.

Decent hotel and ideal location not in the city centre but not to far away from the night life. Prices are great value. Exceptionally clean by louise and the other staff on shift were all chatty and welcoming.

Excellent! The hotel is a little tired looking but our four night stay was just perfect . All the staff are so friendly and welcoming , nothing is to much trouble for them . They helped us out numerous times when we asked for advice / help to navigate this lovely area. We felt they were genuinely interested in where we had been and if we’d had a good day . The cold breakfast at the price was amazing so much choice and well presented , in fact we questioned how you could do it at that cost . When we came to check out the lady asked if we were ready to get home to our own beds ? But we actually felt like we wanted to stay longer , so we are definitly coming back next year to finish off what we didn’t get to see . Well done all of the team for making our stay so memorable ⭐️⭐️⭐️⭐️⭐️⭐️

+ reasonably priced + free parking + decent pub next door serving food + very friendly staff - quite dated, verging on shabby - breakfast is very basic - noisy location particularly if your room is at the back as it backs onto a very busy road. - the heater in our room (23) didn’t work.

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.

Very basic hotel, similar to a Premier Inn. Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down. Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.

The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.