AC Hotel by Marriott Columbus Downtown

I do alot of traveling and stay at numerous Marriott's around the world. I want to take the time to say that the dealings that i had with Tyler as a bartender and a server is top notch. His professionalism, work ethic, and attention to detail is what all hotels should hope their standard is set too. He leads by example and I hope his actions isn't unnoticed by his management as these are the ones you build your staff around.

Should have free parking if you are staying for a couple of days like I did.

Location

Expensive

Front desk associate was wonderful!!

Overall the facility was good. Unfortunately there was an ant problem in my room.

We had dinner at Lumin on the roof. The tapas were creative and wonderful. We had the empenada, the scallops, the deviled eggs, and the truffle fries - followed with the flour less chocolate cake. The service was fantastic - Tyler took great care of our table.

Went in April of 2025 to Lumin. Tyler was the best! :) He was very attentive and friendly. Thanks for a great night! Great location, great drinks, great service! I will definitely come back again. Cannot recommend the espresso martini enough!

Location was the only positive aboutt this hotel.

Took me a bit to write this review as I wanted to convey my experience effectively and concisely. This was the worst hotel experience I’ve ever had for one of the more expensive per night stays I’ve booked. We had no choice but to stay at the hotel due to influx of people going to concert and I felt like the hotel recognized this sticking us with a room that was not clean and a staff that was apathetic. There was no other place to stay bc there was a sold out concert resulting in no vacancies in the surrounding area. The employees/management clearly recognized this and I feel they took advantage of the situation. We drove from SC to Ohio and were 700 miles from home with no options to change hotels (no vacancies)or change rooms (full capacity). I requested a manager call the room to discuss issues but no one ever called me. I went to desk to speak to manager and no one was available. Another message was to be left for this “ghost” manager that NEVER reached out to me. Very disorganized or uncaring? Staff poorly trained. Poor communication/no communication. Room unclean with candy wrappers and tooth picks around base of bed/under sofa. Dirty fridge with salad dressing and lettuce in fridge. Clearly not cleaned. Shower had hand prints on glass door and hair on stall wall. Remote control was sticky-greasy. Am I required to give keys to valet or can I park myself? I was told I HAD to allow valet to park and so I did then I was told that I COULD park car myself the next day only to be told by valet attendant AGAIN that it wasn’t allowed. ??? So who knows? I certainly don’t. I never actually found out the REAL answer. We had a place to shower stay warm, and to sleep. But honestly, we were so concerned about It the lack of cleanliness that we were reluctant to touch things and therefore had little to no comfort/relaxation while there. At least 2 staffers failed us by not returning our requests to be contacted regarding the issues.

I stayed at the AC Hotel Downtown Columbus for a week, and while the hotel itself was clean, comfortable, and met all expectations, the highlight of my stay was hands down the restaurant and sky bar. Every evening, I found myself gravitating back there, and a big reason for that was the bartender, Tyler. He was awesome—super knowledgeable, friendly, and took a personal approach to service that made me feel genuinely welcomed. His cocktail game is on point—definitely some of the best drinks I had in the area, and I tried a few spots. The vibe was also great: upbeat music, a stylish atmosphere, and a staff that clearly enjoys what they do. Major kudos to management for bringing someone like Tyler on board. He really elevated the whole experience. If you're staying here (or even just in the area), do yourself a favor and hit up the sky bar. You won't regret it.