The Hotel Chester

The location was central, close to shops, restaurants etc. Felt safe and secure. The hotel staff were very helpful and readily offered help, advice where needed. Good value for money. The facilities were very good. Everything you needed was in the room. The aroma as you entered was lovely. The whole building smelt so nice. Plenty of tea, coffee and latte sachets. Would welcome another visit.

There was nothing I didn't like.

Stayed here for one night in the Bouquet suite. Pleasant welcome from staff, they explained about the key/code after 10pm etc. Room was nice enough and it was clean, but I wouldn't personally rate as 5*. Needs a lick of paint here and there and the bathroom was tiny. However, my main reason for not scoring higher was not getting a wink of sleep due to the noise levels outside. I appreciate this is out of the hotel's control but coming home exhausted is not what I was hoping for!

Super clean and comfortable bed.

Just something to be aware of that there is no lift as it is an old special building.

Overall this is a good place to put your head down. The bed is comfortable, there's a small kitchenette and the location is great.

It should be listed as a nice boutique hotel rather than 5 star. There's no lift so you have to carry heavy luggage up a couple of flights of steep stairs which isn't ideal.

Central location. Carparks nearby. Gweneth on Reception, approachable, pleasant with a welcoming smile. The apartment (named Ralph) ie. quality facilities and furnishings, decor.

I found the Glass partitions (either side of the door) as you entered the room a bit odd. Bathroom very compact with no Extractor fan or window, ie. Have a shower and the mirror is steamed up. Air-con Unit in bedroom (with intake pipe stuck out the window). I know this is a matter of opinion.... but for wife and I ....the bed mattress was far too soft, didn't feel supported much. Awoken around 05:40, 07:05 & 08:55 by numerous (what sounded like various) Waste Collectors , rumbling large wheelie bins, cardboard cages, bottle bins being emptied on the street one floor below our windows. With hindsight, as we couldn't sleep with the noisy air-con unit on....we could've pulled the pipe in and closed the bedroom window but then it would've gotten too warm in the room. I'd truly love to stay here again.... because of the staff and the overall facilites/decor.... but sadly/unfortunately... I can't see it happening (any time soon).

Convenient location and beds very comfortable

After a small problem at check in (thanks to booking.com), the receptionist was amazing and even upgraded our stay.

Great location, would recommend