The Astor Hotel

Staff.wer helpful in changing to s more suitable room on lower floor.

Booked specifically because, at time if booking, stated had a lift and one member of party has mobility issues. However, on arrival turned out lift out of commission and has been removed from advertised facilities. Receptionist was helpful and managed to swap to a lower floor single room which was more manageable although still far from.ideal. Rooms were okay and bed comfortable but cleanliness, particularly in communal stairs etc not great.

Nothing

It started with the view from the street. What was once the dining room had torn curtains and light switches hanging loose from the wall. In the entrance hall the fire alarm box was not attached to the wall and was hanging by its wires. The bedroom was grubby the furniture consisted of a bedside table and a chest of drawers. There was nowhere to hang anything. The bedding looked clean but decided to stay somewhere else.

Location

Advertised lift which was handy with baby but out of use, toilet dirty under rim can be seen when sat on bed, tv in room not working for room advertised at £78 but reduced to less than 40 which is what its worth

Nothing

Everything apart from location

Nothing Was very unclean

Everything was not as described in the photos

Nothing

Nothing like the pictures never found what was deluxe about the room! Unclean belongings left in drawers! Shame could be a nice place if they did it up a bit

Dirty hotel Fridge in room not working Sink in room smelled of draines after use Curtains and blinds hanging off windows Bathroom too small could not sit on toilet

Nothing.

It didn't appear clean. Floors not hoovered. Needs a big lick of paint. No lamps but one central ceiling light. Original booked with breakfast. No courteous email to say they no longer did this offer. Only told this upon arrival,(already paid!!). The man offered to bring us cereal to our room. Unfortunately, the room wasn't somewhere we wanted to stay and eat in.

Bedding was cleaned

Main door left open.Keys were left in doors. Room outdated and dirty stairs on drawers and walls. 2 sets of photos of rooms which were misleading. Would recommend not staying here.