Marsden Viaduct

The location was great. The hotel was a great deal. It was in the Sofitel but not as fancy as the Sofitel but for the price it was great.

It was fine.

Close to Victoria Park and Woolworths

This hotel is within a hotel so was not easy to find, no signage. To book in @ reception which is on level 3, you need an access card to activate the elevator. So we had to wait around downstairs until someone came down to look for us. Air conditioning was very poor, room was warm the entire 2 day stay. When we needed more towels ai asked housekeeping, she asked which hotel are we guests of. We were the other, so she would not give us towels and we had to go to reception to get more.

Room was fantastic. One of the most comfortable beds I’ve ever slept in.

Staff seemed distracted as they were about to close down and sometimes difficult to get hold of. It was disappointing not to be able to access the pool as this was one of my reasons for booking.

Really enjoyed our room. It was amazing. Especially with travelling to Europe recently, they have such small rooms, this room was big and comfortable. Had a great bathroom with deep bath, sliding door to deck area. big comfortable bed. Would definitely book this place again.

nothing to not like.

The temperature of the room was high and the control button did not work, so we were very warm. The balcony had not been cleaned and had broken glass and beer bottle caps on it. Not what you would expect for the rates paid.

The balcony was filthy and the the room was very hot with non-working temperature control.

Finding the entrance was a bit of a maze.

Excellent value for money. You get a Sofitel room at half the Sofitel price. Maybe use that in the pitch? Loved the French bar tender and the bar food. We ate in the bar 3 of the 4 nights. Room was luxurious and so was the bathroom.

We stayed for 4 nights and were told that we would get the room serviced after the 3rd night. That didn't happen. Room wasn't serviced, towels and sheets weren't changed. I didn't bother calling housekeeping because of the price, still was good value for money.