Heart of the City - FREE PARKING

Location was perfect, although a little noisy due to busy apartment block and the building opposite. The apartment claims to include parking, but this false.

Address was not clear and it took ages to find the right key box. Apartment block doesn't have a number but a name ( number not useful!). Hosts didn't answer the phone either, so couldn't get directions. And I got 2 PCNs for parking as advised by the hosts. They never helped or offer to help with the costs or even tried to resolve this. They ignored all my calls and emails. WiFi didn't work, no TV channels, no Netflix as advertised, so for a young family, it was tricky.

Location was great in the sole fact it was city centre.

Cleanliness. A lot of dust under living room sofa. Television was unusable, no controls and remote didn't work. Dish washer still had dishes etc still in it. Extent of spiral staircase was not shown in pictures!!! Was extremely difficult for my my partner. Bath was full of hairs. No bath handles or bath mat! So getting in and out of bath was extremely dangerous. Damage to wall and bath panel. Shower glass had not been cleaned. Bedroom was filthy. A lot of dust on headboard and same with under bead. Feathers laying around. Floor needed a good hoover as covered in feathers. Empty cans from someone else under bedside unit. Hairs in the bed. A lot of pubes. As bedroom was down spiral staircase and only was back up to exit. The only window downstairs was bedroom but required a crank mechanism to open which was completely broken. Handle was broken off and missing so in event a of fire and you couldn't get out via the spiral stairs you SERIOUSLY most likely would end up DEAD. Window was quite high up so getting out of it even if you managed to break it (which would have been almost impossible) you had a long drop to the ground on outside also. Instructions for location of key lock box was a bit vague. Box had no number on it. Was told to use blue key when in actual fact it was wireless fob. Driving to location was difficult as it's a pedestrian zone after 10.30am. And car parking for apart is a '7' minute walk away. So if you wanted to park at the parking location and carry your baggage it definitely wouldn't be ideal. Toilet seat downstairs was broken. Tried to contact owner through booking.com and message directly and even called owner on phone. Neither messages where read and call not answered. As we had no other means to pay for somewhere else we had no choice but stay. We traveled several hours to visit York and out accommodation experience marred this. Definitely will not advise staying at this apartment!

The bathrooms are really big and Morden, getting in and out of the shower was easy as the bath was large and the same level as the floor. The decor is lovely. The bed is very comfy. Felt like it had what you needed. They left some milk sachets and tea bags and coffee which is a nice touch too.lkve how big the windows are. Thee location is great get to anywhere from where we were. Lots to see and do placed to eat and shop. Really enjoyed our trip.

The biggest gripe would be the stairs to the bedroom they are quite narrow and not good for someone with knees like mine but I still managed it even after a full days walking around. The TV downstairs is not in the bedroom, would be nice to watch bit of TV in bed but not the end of the world. The wardrobe was full of things so no where to really put your clothes but we were only there for a weekend so no big deal living out the suitcase.

Everything was fine except there is a narrow spiral staircase down to the bedroom that was not shown on the photos. Also tried to contact owners twice with queries but still have not had an answer.

Great location, Excellent facilities, Very comfortable.

Very small matter . The bath was fairly slippery for an older guy - a bath mat would be good.

Perfect location, cosy apartment with free parking

Shower wasn't the best had trouble trying to get the temperature right and trouble turning it off as the taps had to be in a certain position for the water to stop. Apart from that everything else was great