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9.2 / 10 Guest Rating

citizenM San Francisco Union Square

72 Ellis Street, San Francisco, us

citizenM San Francisco Union Square - main view

About the Property

Central Location in San Francisco
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips
With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival. When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
King Room - Photo 6
King Room - Photo 7
King Room - Photo 8
King Room - Photo 9
King Room - Photo 10
King Room - Photo 11
King Room - Photo 12
1/12

King Room

This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

14 m2
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room

Non-refundable
Room Only
20% OFF$233.24

$186.59

Includes taxes & fees

King Room

Non-refundable
Breakfast Included
20% OFF$291.85

$233.48

Includes taxes & fees
King Room - High Floor - Photo 1
King Room - High Floor - Photo 2
King Room - High Floor - Photo 3
King Room - High Floor - Photo 4
King Room - High Floor - Photo 5
King Room - High Floor - Photo 6
King Room - High Floor - Photo 7
King Room - High Floor - Photo 8
King Room - High Floor - Photo 9
King Room - High Floor - Photo 10
1/10

King Room - High Floor

The unit offers 1 bed.

14 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ToiletPrivate bathroom

King Room-High Floor

Non-refundable
Room Only
20% OFF$239.75

$191.8

Includes taxes & fees

King Room-High Floor

Non-refundable
Breakfast Included
20% OFF$298.36

$238.69

Includes taxes & fees

Guest Reviews

9.2
Exceptional4773 verified reviews
AI Summary

Guests highly rate the clean and modern interior and frequently praise the friendly and helpful staff.

Categories

Cleanliness9.4
Service9.9
Location9.9
Room Quality8.4
Amenities8.9
Value for Money9.4
Food and Beverage7.9
Overall Experience9.6

Select topics to read reviews

B
BrigittedeDE
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Very Good"

7.0

Frühstück, außer amerikanischem Standard auch europäisch. Wurst, Käse ,Schinken Bar bis spät geöffnet, zwanglose lockere Atmosphäre. Top Lage

Zimmer zu klein. Wohin mit zwei großen Reisekoffern?

Helpful?
N
N2140IKpamelab
Verified booking
Friends getaway
Standard Room
Stayed in Jun 19, 2026

"Wonderful"

10.0

Upon check-in Rebekah helped assist with screen checkin and supported me with a couple of issues and also luggage retrieval… she was so kind and happy to give us some hotel highlights and made the process easy and welcoming!… Also, stopped by earlier to drop luggage to hold and the staff in the am great…and breakfast/bar staff terrific too!,,,we were starving and ordered breakfast… it was really top notch… Thank you to ALL… def will be back!…

Helpful?
S
sharonwF7701CN
Verified booking
Business
Standard Room
Stayed in Jun 18, 2026

"Amazing as always"

10.0

Amazing example of another great CitizenM in the world. From my first experiences in Amsterdam and now with the same home feel globally. Ambassador Carlaa was the perfect host - friendly, helpful, funny and going beyond the call of duty!!

Helpful?
E
EriknlNL
Verified booking
solo_traveller
Standard Room
Stayed in Jun 18, 2026

"Geweldig"

10.0

Moderne (kleine) en hele schone kamers!

Helpful?
C
chrish79
Verified booking
Business
Standard Room
Stayed in Jun 17, 2026

"Awesome bar and lobby/lounge."

10.0

Lindsay rocks. Best rum old fashions in San Fran! Rooms are cozy and nice

Helpful?
T
Tour37087506186
Verified booking
Business
Standard Room
Stayed in Jun 17, 2026

"Great Hotel Bar Service!!!"

10.0

Leona served me after a long day of work and she was awesome and friendly. She gave me tips about the area. I ran into her again on the elevator and she was very friendly. I stay at a lot of hotels (Marriott Titanium level) and it is an absolute pleasure to see and meet people who live their jobs. Thank you!!!!

Helpful?
N
NaomiusUS
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"Excellent"

8.0
Helpful?
C
CharlesusUS
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"Our stay wasn't bad, but we won't be back."

7.0

The property was well maintained and the staff were exceptional, very helpful with all our requests. Breakfast was very nice and the bar bites in the evening were great after a full day with no time to eat. The blackout blinds were awesome. Housekeeping was great. My wife injured her back and hip before our trip and you were able to facilitate my request for an accessible room. I asked for extra pillows and ended up with 4. And I loved the big pillows.

I'm older and not a high tech guy and wasn't aware before we checked in how techy the hotel was. I like to go to the desk, present my ID and payment, get my key and go to my room. I spent way too much time with the ambassador, trying to figure out the whole check in procedure, which she basically had to do for me. I wasn't the only one, as I saw the same thing with multiple other guests checking in. Check out wasn't as bad. PS, I don't like self checkout at the grocery either. My wife goes to bed before me and it would have been nice to be able to turn on the bathroom light without turning on all the lights in the room. Rheostats for dimmers would be much easier than a continuous push on a switch.....oops held it too long and the light went bright again. Electrical outlets on each side of the bed would have been nice. It would have been nice to be able to control lights separately, whether it was from switches or the iPad.

Helpful?
M
MelanieusUS
Verified booking
couple
Standard Room
Stayed in Jun 16, 2026

"Short, seeet and complete"

10.0

Cozy, compact, convenient, clean

Well maintained

Helpful?
A
AgnieszkaplPL
Verified booking
solo_traveller
Standard Room
Stayed in Jun 16, 2026

"Will be back"

8.0

Perfectly designed space! Quiet small room were every inch was perfectly curated! I loved it. Very comfortable bed. Big shower.

The self-service check-in was a bit irritating. Last thing you want after 12 hours flight to deal with poor lighting when you have to scan your passport. It would be great to see a smiling human face doing check-in for me.

Helpful?