citizenM San Francisco Union Square

The property was well maintained and the staff were exceptional, very helpful with all our requests. Breakfast was very nice and the bar bites in the evening were great after a full day with no time to eat. The blackout blinds were awesome. Housekeeping was great. My wife injured her back and hip before our trip and you were able to facilitate my request for an accessible room. I asked for extra pillows and ended up with 4. And I loved the big pillows.

I'm older and not a high tech guy and wasn't aware before we checked in how techy the hotel was. I like to go to the desk, present my ID and payment, get my key and go to my room. I spent way too much time with the ambassador, trying to figure out the whole check in procedure, which she basically had to do for me. I wasn't the only one, as I saw the same thing with multiple other guests checking in. Check out wasn't as bad. PS, I don't like self checkout at the grocery either. My wife goes to bed before me and it would have been nice to be able to turn on the bathroom light without turning on all the lights in the room. Rheostats for dimmers would be much easier than a continuous push on a switch.....oops held it too long and the light went bright again. Electrical outlets on each side of the bed would have been nice. It would have been nice to be able to control lights separately, whether it was from switches or the iPad.

Cozy, compact, convenient, clean

Well maintained

Perfectly designed space! Quiet small room were every inch was perfectly curated! I loved it. Very comfortable bed. Big shower.

The self-service check-in was a bit irritating. Last thing you want after 12 hours flight to deal with poor lighting when you have to scan your passport. It would be great to see a smiling human face doing check-in for me.

朝食が良かった。コーヒーのサービスも良かったです。

シャワーの勢いが物足りなかったです。

What a great place to stay! Although the room was small, every inch of the space was meticulously designed! We loved how easy it was to check in, out and control everything from lighting? Temperature. Media with just one touch on the iPad. The staff was super friendly, helpful (especially Carlaa and Lindsay) who gave us great suggestions for places to eat and how to get around town. This hotel is centrally located (easy access to all kinds of transportation) and we will definitely come back next time we’re in town.

don’t judge a book by its cover—and don’t judge a hotel by its entrance. though lacking a majestic entrance the citizenM hotel in san francisco was a charming surprise. it is special. i especially appreciated kitty and carla’s hospitality, friendliness, and upbeat attitudes.

駅から近く、空港とのアクセスが便利。 荷物も預かってくれ、ロビーも快適に使えた。

備え付けのマグカップが欲しかった

Stylish, functional rooms. Worked well for a short business trip. Rebekah at the bar was excellent! Staff is friendly and attentive.

10/10!!! This hotel has all the right vibes! It’s clean, quirky and the staff go above and beyond for you! Shout out to Sundae and Trey for taking care of me and my friend and get us situated right away! This experience here has been amazing as a welcoming to the city!