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9.2 / 10 Guest Rating

citizenM San Francisco Union Square

72 Ellis Street, San Francisco, us

citizenM San Francisco Union Square - main view

About the Property

Central Location in San Francisco
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips
With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival. When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
King Room - Photo 6
King Room - Photo 7
King Room - Photo 8
King Room - Photo 9
King Room - Photo 10
King Room - Photo 11
King Room - Photo 12
1/12

King Room

This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

14 m2
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room

Non-refundable
Room Only
20% OFF$265.79

$212.63

Includes taxes & fees

King Room

Non-refundable
Breakfast Included
20% OFF$324.4

$259.52

Includes taxes & fees
King Room - Accessible - Photo 1
King Room - Accessible - Photo 2
King Room - Accessible - Photo 3
King Room - Accessible - Photo 4
King Room - Accessible - Photo 5
King Room - Accessible - Photo 6
1/6

King Room - Accessible

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

14 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

Guest Room, Accessible Guest Room, 1 King

Non-refundable
Room Only
20% OFF$265.79

$212.63

Includes taxes & fees

Guest Room, Accessible Guest Room, 1 King

Non-refundable
Breakfast Included
20% OFF$324.4

$259.52

Includes taxes & fees
King Room - High Floor - Photo 1
King Room - High Floor - Photo 2
King Room - High Floor - Photo 3
King Room - High Floor - Photo 4
King Room - High Floor - Photo 5
King Room - High Floor - Photo 6
King Room - High Floor - Photo 7
King Room - High Floor - Photo 8
King Room - High Floor - Photo 9
King Room - High Floor - Photo 10
1/10

King Room - High Floor

This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

14 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room-High Floor

Non-refundable
Room Only
20% OFF$273.61

$218.89

Includes taxes & fees

King Room-High Floor

Non-refundable
Breakfast Included
20% OFF$332.22

$265.78

Includes taxes & fees

Guest Reviews

9.2
Exceptional4786 verified reviews
AI Summary

Guests highly rate the clean and modern interior and frequently praise the friendly and helpful staff.

Categories

Cleanliness9.4
Service9.9
Location9.9
Room Quality8.4
Amenities8.9
Value for Money9.4
Food and Beverage7.9
Overall Experience9.6

Select topics to read reviews

M
MarquitausUS
Verified booking
couple
Standard Room
Stayed in Jun 27, 2026

"Exceptional"

10.0
Helpful?
R
RafaelbrBR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 27, 2026

"Hotel confortável"

10.0

Hotel confortável, limpo, agradável e bem localizado.

O rooftop fechado.

Helpful?
J
JanadeDE
Verified booking
couple
Standard Room
Stayed in Jun 27, 2026

"Exceptional"

10.0
Helpful?
C
CameronusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 27, 2026

"Exceptional"

9.0
Helpful?
C
ckrKR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 25, 2026

"Good"

1.0

시설

숙박이 취소 됨 메세지로 문제없음을 서로 남겼으나 계속 고생 함

Helpful?
B
BenjamingbGB
Verified booking
couple
Standard Room
Stayed in Jun 25, 2026

"Great stay would stay in another citizen M as they get the job done and are nice and convenient."

9.0

Great Location for Union Square area. Lovely rooms that had everything we needed slightly small but we expected this. was cosy in a way. Great friendly staff and clean facilities. Decently equipped Gym also.

Price was slightly less competitive than other hotels in the area but the cleanliness and facilities and convenience made up for the price.

Helpful?
J
JacquiauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jun 23, 2026

"Perfect."

10.0

I liked everything about the property. Location, cleanliness & a big shout out to the excellent staff. Would definitely stay again.

Just a word of advice to everyone…don’t walk more than a block west into the Tenderloin. It is confronting a feels unsafe. This is not evident at citizenM & there are 24 hour security guards on the door.

Helpful?
K
KatharinadeDE
Verified booking
solo_traveller
Standard Room
Stayed in Jun 23, 2026

"Modernes Hotel in Zentraler Lage"

9.0

Super Lage sehr Zentral

Kleine Zimmer

Helpful?
V
ValmicaCA
Verified booking
solo_traveller
Standard Room
Stayed in Jun 22, 2026

"Chambres minuscules mais confortables"

8.0

Hôtel très bien situé, à deux minutes du BART et du métro, proche de plein de restaurants et autres commerces. Chambre propre à l'arrivée et globalement confortable, bien organisée quoi minuscule.

C'est très branché, un peu trop pour moi. On s'enregistre et on gère son départ soi-même sur des tablettes, processus qui marche plus ou moins bien, mais heureusement il y a un préposé présent pour aider. Idem pour le iPad dans la chambre qui contrôle tout, des lumières à la télé en passant par les stores. Ça fonctionne bien, mais il faut aimer ce genre de truc. Quoique l'espace soit bien organisé et optimisé, les chambres sont vraiment minuscules. Seul, ça allait à peu près, quoi que impossible de manger et travailler sur mon ordinateur en même temps. À deux, ça aurait été plutôt inconfortable. J'avais demandé un "ménage léger" de la chambre après la deuxième nuit, mais celui-ci n'a pas été effectué.

Helpful?
J
jacquespanekplPL
Verified booking
solo_traveller
Standard Room
Stayed in Jun 22, 2026

"Exceptional"

9.0

Hotel w doskonałej lokalizacji, obok Market St. i Union Square. Zameldowanie i wymeldowanie bez tradycyjnej recepcji, szybkie i wygodne, na miejscu jest też obsługa do pomocy. Hotel nowy, czysty, pokój bardzo wygodny choć mały (ale wystarczający), duże łóżko, dobre komsetyki prysznicowe i ręczniki. Smart system do zarządzania roletami i światłem. Polecam bardzo, szczególnie na samotne wypady.

Brak czajnika, kawy, szklanek. Ale dla mnie to nie był istotny mankament.

Helpful?