Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
9.2 / 10 Guest Rating

citizenM San Francisco Union Square

72 Ellis Street, San Francisco, us

citizenM San Francisco Union Square - main view

About the Property

Central Location in San Francisco
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips
With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival. When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
King Room - Photo 6
King Room - Photo 7
King Room - Photo 8
King Room - Photo 9
King Room - Photo 10
King Room - Photo 11
King Room - Photo 12
1/12

King Room

This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

14 m2
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room

Non-refundable
Room Only
20% OFF$262.65

$210.12

Includes taxes & fees

King Room

Non-refundable
Breakfast Included
20% OFF$304.86

$243.89

Includes taxes & fees
King Room - Accessible - Photo 1
King Room - Accessible - Photo 2
King Room - Accessible - Photo 3
King Room - Accessible - Photo 4
King Room - Accessible - Photo 5
King Room - Accessible - Photo 6
1/6

King Room - Accessible

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

14 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryer

Guest Room, Accessible Guest Room, 1 King

Non-refundable
Room Only
20% OFF$262.65

$210.12

Includes taxes & fees

Guest Room, Accessible Guest Room, 1 King

Non-refundable
Breakfast Included
20% OFF$304.86

$243.89

Includes taxes & fees
King Room - High Floor - Photo 1
King Room - High Floor - Photo 2
King Room - High Floor - Photo 3
King Room - High Floor - Photo 4
King Room - High Floor - Photo 5
King Room - High Floor - Photo 6
King Room - High Floor - Photo 7
King Room - High Floor - Photo 8
King Room - High Floor - Photo 9
King Room - High Floor - Photo 10
1/10

King Room - High Floor

The unit offers 1 bed.

14 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ToiletPrivate bathroom

King Room-High Floor

Non-refundable
Room Only
20% OFF$280.73

$224.58

Includes taxes & fees

King Room-High Floor

Non-refundable
Breakfast Included
20% OFF$321.84

$257.47

Includes taxes & fees

Guest Reviews

9.2
Exceptional4773 verified reviews
AI Summary

Guests highly rate the clean and modern interior and frequently praise the friendly and helpful staff.

Categories

Cleanliness9.4
Service9.9
Location9.9
Room Quality8.4
Amenities8.9
Value for Money9.4
Food and Beverage7.9
Overall Experience9.6

Select topics to read reviews

T
ToshiyukijpJP
Verified booking
solo_traveller
Standard Room
Stayed in Jun 16, 2026

"Excellent"

9.0

朝食が良かった。コーヒーのサービスも良かったです。

シャワーの勢いが物足りなかったです。

Helpful?
C
CheyusUS
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Exceptional"

10.0
Helpful?
M
miriamlC9412UBMESA, ARIZONA
Verified booking
Couples
Standard Room
Stayed in Jun 14, 2026

"A great place to stay and enjoy SF"

10.0

What a great place to stay! Although the room was small, every inch of the space was meticulously designed! We loved how easy it was to check in, out and control everything from lighting? Temperature. Media with just one touch on the iPad. The staff was super friendly, helpful (especially Carlaa and Lindsay) who gave us great suggestions for places to eat and how to get around town. This hotel is centrally located (easy access to all kinds of transportation) and we will definitely come back next time we’re in town.

Helpful?
M
michaelmC7792PV
Verified booking
Solo travel
Standard Room
Stayed in Jun 14, 2026

"a charming and special surprise"

10.0

don’t judge a book by its cover—and don’t judge a hotel by its entrance. though lacking a majestic entrance the citizenM hotel in san francisco was a charming surprise. it is special. i especially appreciated kitty and carla’s hospitality, friendliness, and upbeat attitudes.

Helpful?
S
SHUNjpJP
Verified booking
solo_traveller
Standard Room
Stayed in Jun 14, 2026

"最高。またサンフランシスコに戻りたい。"

10.0

駅から近く、空港とのアクセスが便利。 荷物も預かってくれ、ロビーも快適に使えた。

備え付けのマグカップが欲しかった

Helpful?
D
Dream14989415720MARRAKECH, MARRAKECH-SAFI
Verified booking
Business
Standard Room
Stayed in Jun 13, 2026

"Convenient and friendly"

10.0

Stylish, functional rooms. Worked well for a short business trip. Rebekah at the bar was excellent! Staff is friendly and attentive.

Helpful?
4
45perlas
Verified booking
Friends getaway
Standard Room
Stayed in Jun 13, 2026

"SUNDAE FUNDAY😊"

10.0

10/10!!! This hotel has all the right vibes! It’s clean, quirky and the staff go above and beyond for you! Shout out to Sundae and Trey for taking care of me and my friend and get us situated right away! This experience here has been amazing as a welcoming to the city!

Helpful?
F
Flyer09907709207
Verified booking
Couples
Standard Room
Stayed in Jun 12, 2026

"Another cool CitizenM stay: great location, friendly staff paired with clean/compact yet comfortable rooms!"

10.0

An excellent team—with C. Riser standing out and checking off all the Ps: Proactive, Personable and Professional.

Helpful?
Z
Z1422JZmichaels
Verified booking
Solo travel
Standard Room
Stayed in Jun 12, 2026

"Front desk ineffectual"

6.0

The room is quite neat - small but controlled by a touch screen. The staff is very nice. However, the "front desk" is ineffectual. The curtain in my room did not work. Given the people in the building right across the street, I could open my blind. I asked the front desk about it 3 times over 5 days -- no fix. So 7 nights at 3100 and no natural light. I also ask if I could extend my stay by a day. "You'll have to do it yourself, we don't have the ability to do that." Seems very odd.

Helpful?
G
gbeck517
Verified booking
Solo travel
Standard Room
Stayed in Jun 11, 2026

"Great time at this hotel"

10.0

Carlaa was absolutely wonderful! Travel day is always hectic - so after putting in a few hours of work and then taking in a long walk of the area, by the time I returned back at the hotel I was ready to relax. Lucky for me, happy hour started at 4pm. And Carlaa did just that - not only made one hour happy but two! I got some fun new drinks recommended for me to try and just a nice chat of the area, travel, and life. So so nice. Thank you for making the start of my visit both relaxing and fun.

Helpful?