The Ritz-Carlton, Harbin

The hotel damaged our bag and refused to refund. They claimed they saw on cctv that it was already damaged but never even asked which luggage was damaged and refused to share the footage. They promised a suite upgrade at Ritz Carlton which was rejected when it was requested as it wasn’t in Harbin.

Excellent location with easy access to all locations of interest

Our stay at The Ritz-Carlton, Harbin, was nothing short of exceptional. Every aspect of our visit exceeded expectations, but what truly stood out was the warm, attentive, and genuinely thoughtful service we received throughout our stay. We were celebrating my wife's birthday, and the Guest Experience Manager, Rohit, went above and beyond to make this occasion unforgettable. From upgrading us to a room with breathtaking panoramic views of the frozen river, to allowing an early check-in after our morning flight and a late check-out before our departure, every detail was handled with care and consideration. His personal touch made us feel truly special. Special recognition also goes to Amy and Hunter, who, along with the rest of the staff, provided exceptional service. The entire team exuded warmth and professionalism, making us feel welcomed and valued at every moment. The culinary offerings were another highlight. Both the breakfast and dinner buffets featured an impressive variety of dishes, all prepared to the highest quality standards. It was a true delight to indulge in such a feast, perfectly complementing the luxurious ambiance of the hotel. Every element of our stay—from the beautifully appointed room to the impeccable service—came together to create an extraordinary experience that we will cherish forever. Thank you to the entire team at The Ritz-Carlton, Harbin, for making this celebration so memorable. We can't wait to return!

We stayed at the Ritz Carlton Harbin for 5 days this December. We came knowing that the Ice Festival would not be open yet, but we were still hoping to see some unfinished ice sculptures maybe being constructed around town as this was the case in Sapporo when we were there. Disappointed not to see any ice sculptures around, the stay at the Ritz more than made up for it. Firstly, the room, hotel facilities, amenities, and food were all first class. We were upgraded to a corner room with an absolutely insane view of the frozen river and the site to where the Ice Festival would be held. I’m certain this view would even be better during the festival. The room itself was spacious and very well thought out. We used the gym and the pool during our stay, and it was great having a 25 meter lap pool all to myself. The sauna, steam and jacuzzi are also free to use as a staying guest as this was attached to the pool lockers. We also dined in all the hotel’s restaurants and the food was very good and consistent. Now the location. The hotel is a little bit further from the center of the city, maybe a 10 to 15 minute taxi ride away, but with the ease of using the Didi app, it is still quite convenient to get around. Also, the hotel’s concierge on the ground floor will gladly help you arrange transportation. More about the concierge later. The service was overall very good but with a few hiccups due to lapses in communication, I guess. We opted to get a Club Room and there were just a few instances when staff were unsure about our club benefits. If you don’t speak any Chinese, I would imagine that communication would be a bit of an issue as well. I was having a hard time already as my Chinese is quite basic. Now, with all that aside, the absolute highlight of our stay would be how we were royally treated by the head concierge, Rohit. He is a star. Our needs were anticipated even before asking and his service and attention to detail were second to none. Even before our arrival, our communication was seamless and welcome gifts and treats were always in our room whenever we came back from the freezing cold. In all my years of travelling, this was one of the best personalized services I have had. Lastly, the Club experience. This one I would highly recommend, as they offer the best club benefits from my experience. With 5 different dining services during the course of the day, you will never go hungry or thirsty. I’m not sure if this was only during our stay or this is standard, but if it is offered, I would definitely suggest to get the club room. Overall, our experience at the Ritz was epic. We are already planning our trip back to Harbin, but this time to make sure we arrive for the Ice Festival, and I’m not even going to look at any other hotel to stay in.

Absolutely 5 stars

Parking is an issue and not convenient.

Excellent hotel, great luxury, the best hotel in Harbin by far. The staff is very dedicated and the details are taken care of to the maximum. The location is fantastic and it has the best views of the city. Even the food has improved since the last time I was there. The rooms are very neat and clean.

Very very perfect experience and good memories during the stay in Ritz-Carlton, Harbin. My top recommendation hotel is here if you want visit Harbin while expects very good quality. Guest Experience Manager Mr Chand did a fabulous job, after my request was sent before my stay, the prompt response was received and comfortable arrangement was offered. I like a good view, finally I got a 270 degree room in high floor, which was impressive. Check in experience was very smooth, breakfast is great and service was excellent, I enjoyed it. Before my departure, I received gifts (one for me and a different one for my daughter) from hotel, my daughter was very happy after opened it. I am considering to bring my family members to stay here again to visit Harbin Ice and Snow World 2024. Thanks again for the great team of The Ritz-Carlton, Harbin.

Everything. Most of all the service was warm, attentive and giving. Especially Rohit the guest Experience Manager. We were celebrating my wife's birthday and he made sure and this was an unforgettable experience. From upgrading our room to one with an amazing panoramic view over the frozen river. To let us check in early after our early flight arrival and check out late. Also great were Amy and the Hunter who took great care of us. And basically everyone else was so nice. Besides this breakfast and dinner buffet had a huge variety and very high quality.