Metro Chandler Extended Stay

The worst experience of my life!! Period! DO NOT STAY HERE!

The property is easily accessible. The grounds were pleasant. Our room had no trash can, no hangers, no cups or glasses, only one wash cloth for two of us and very minimal kitchen utensils. The code we were given for our door wouldn't work when we arrived. That took about half an hour to resolve. There was a lot of black dust in the air vents, but otherwise the room was clean and comfortable

I called and asked what time was late check out, because I paid for late check out, and they told me 2pm. Turns out it was 12pm and they were knocking on my door rushing me out. Apartments look old and smell funny.

Room really was nice . Only issue really was my door wouldn’t lock and you can just push it open.

I’ve just finished a very long extended stay at this property and everyone from Kristi the manager to Michelle at the front desk to even the maintenance guy , have been so helpful and accommodating during my stay. We did have issues but every property does and when you inform them they go to great lengths to handle it quickly and efficiently. Thankyou so much to everyone for being so patient with my family and I. You guys are the best ! Thankyou

The floors were dirty and pull couch bedding was dirty. It was very noisy outside and we were unable to sleep from 7am to 11am. There is no daily housekeeping.

We had trouble with the code to get into the building but was resolved quickly. Only communication with staff was through phone or text. Not sure if there was anyone on the premises in case of emergency. We had 3 people and they only supplied 2 wash cloths and hand towels but did have 4 bath towels. Two nights of rain and window in the bedroom leaked both nights. Beds were very comfortable. It was nice and quiet. Before checkout you will need to strip the bed linens and towels and leave in a pile and dispose of your garbage. Great place to eat breakfast next door: USEgg.

Hit or miss, I’ve had experiences with a clean room and quiet neighbors and the opposite. But for the price and accessibility, not bad at all.

I stayed here from Friday to Sunday and found roaches in my room, including one in my food. I reported it, but the only solution offered was a late-night room switch right before checkout. Staff were not apologetic and told me to contact Expedia for compensation. Very unsanitary and poor service, I would not recommend.

Things were missing and broken. Things we’re not fixed at all. Ask they care about is their money and not caring about your needs in return.