The Bay Suites - Entertainment Dist

Hotel situated 5 minute walk from the riverfront and short walking distance to both Roger center and Scotia arena with plenty of shopping/eating places, and an additional bonus it was a short distance from Union station. The BAD was 1 working elevator for floor 1 thru 29, so it was very slow. The room was terrible though, a broken window covered with plywood in the main bedroom blocking views outside. The floors of the kitchen and parts of the living room was missing some of the flooring which made floor uneven causing tripping. Their solution was to patch it over with additional carpet. The sliding door for the window was off its track making it difficult to open

The light in bathroom broken, no toilet paper at all, mirror broken and on floor, lamps broken, ceiling falling apart, no cutlery, place was very dirty

One window was broken and boarded up but had a gap at the top so caused cold air to come in. Floor was also damaged and not repaired properly, if at all. Also got informed only 2 days before our stay that we had to pay extra for cleaning . No mention off this was made when we booked.

Please ensure bed sheets and towels are clean and ready for guests. During my stay I had to wash the towels myself as they were sitting in a pile on the bathroom floor when I arrived. I would also recommend getting new pillows for the bed. Aside from a few housekeeping trouble areas, the overall stay was great and I would come again.

Excellent

Our experience at this property is that it was very conveniently located. The building was fine however, the unit itself was below average. The floor was badly damaged, couch was not good at all, pillows were terrible. The bed was comfortable and the unit, washroom and kitchen were all clean. We received a receipt indicating that we have a room and parking and when we arrived had to pay additional money for the parking. All people we spoke with were very helpful. Instructions to get to our parking were beyond confusing and stressful . Security at the building was very good. We would not return to this unit in the future.

Fast internet.

Communication wasn’t best. I had to wait an hour to be given the unit info to get access as security have no info. Hotel.com assistant on chat wasn’t the most helpful. The rooms flooring was broken and I had to take the rug to cover it as it was dangerously splintered. There was no WiFi and no kettle. The bathrooom was dusty and the filter in the dryer was full of dust. Carpet in the bedroom was very dirty. I informed the owner of this and was told bay suites would be in touch. They called once when I was asleep. Issues were never rectified. Not worth the money. Only good thing was distance from the station and waterfront.

The roo when I arrived and the toilet was clogged and overflowed. The customer service representative told me to send them photos on WhatsApp. They did not respond until 10:30pm, then never replied to my messages until I said I would be filing a complaint on Expedia. Completely unacceptable. The rooms are beat up, not well cleaned and as mentioned above, customer service is terrible until you threaten action.

Communication via email, Expedia and WhatsApp, concurrently, none of which was clear. Bathroom light didn't work, hall light flickering. Not bad but not great.