Bluebird Dennisport

My husband and I had a reservation for the night of August 3rd. After driving two hours from Quincy, MA, we were informed at check-in that the air conditioning in our room wasn’t working. We then spoke with another guest in the lobby who mentioned that an entire building had been without AC for over 24 hours. We might have stayed if there had been a meaningful discount offered, but the front desk staff said the only adjustment they could make was waiving a $22 fee. Spending over $300 for a room with no air conditioning wasn’t acceptable, so we asked to speak with a manager. The staff attempted to call someone, but no one answered. We were told a manager would be in the next day and would call us—but we never received a follow-up. For a large hospitality group that manages multiple properties, the handling of this situation was disappointing. No effort was made to alert incoming guests about the issue, yet we received several group texts throughout the day about an illegally parked car. Ultimately, we had no choice but to cancel and abandon our plans. We’ve been excited to check out the Bluebird ever since its remodel, so this was a real letdown. Unfortunately, after this experience, we’ll be avoiding any hotels operated by Lark.

My husband and I had a reservation for the night of August 3rd. After driving two hours from Quincy, MA, we were informed at check-in that the air conditioning in our room wasn’t working. We then spoke with another guest in the lobby who mentioned that an entire building had been without AC for over 24 hours. We might have stayed if there had been a meaningful discount offered, but the front desk staff said the only adjustment they could make was waiving a $22 fee. Spending over $300 for a room with no air conditioning wasn’t acceptable, so we asked to speak with a manager. The staff attempted to call someone, but no one answered. We were told a manager would be in the next day and would call us—but we never received a follow-up. For a large hospitality group that manages multiple properties, the handling of this situation was disappointing. No effort was made to alert incoming guests about the issue, yet we received several group texts throughout the day about an illegally parked car. Ultimately, we had no choice but to cancel and abandon our plans. We’ve been excited to check out the Bluebird ever since its remodel, so this was a real letdown. Unfortunately, after this experience, we’ll be avoiding any hotels operated by Lark.

Not much

Staff that is not helpful and does not action much on inconveniences to the guests. Really hard to reach as it took me 7 tries to get someone on the phone.

Cool

I stayed at the hotel for two nights and didn't like the experience. Although they offer breakfast, they don't offer it. I'm eight months pregnant, and the bathroom bathtub is super slippery. I don't recommend it for anyone pregnant. There's no coffee maker in the room, and the layout makes it feel like you're staying with other families. The bedspread looked like it hadn't been changed between guests.

Great stay! Add a safe in the room would be a plus

location was great with great breakfast spot nearby!

Would be nice to have a bit more toiletries but it was fine as I had my own.

TOO LOUD! If you have a room downstairs, the upstairs room floors have no soundproofing, and it sounds like a herd of elephants walking around. We also had a family to the left above us with two small kids who liked to start running back in forth in the room at 7am!!! We had to check out a day early because we couldn't sleep. Very annoying and expensive for the quality of this place. I would not recommend staying there unless you get a room upstairs. The only positive was that we could bring our dogs. The staff were very nice.