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9.1 / 10 Guest Rating

Hotel Pepen

Dr. Navarro 17, Tuxtla Gutiérrez, mx

Hotel Pepen - main view

About the Property

Charming Hotel Pepen in the Heart of San Cristóbal de Las Casas

Convenient Location: Situated near iconic landmarks like La Merced Church and Del Carmen Arch, Hotel Pepen offers easy access to the city's attractions.

Comfortable Accommodation: The hotel features cozy rooms with modern amenities including flat-screen TVs, city views, and private bathrooms, ensuring a pleasant stay for guests.

Exceptional Services: With a 24-hour front desk, airport transfers, concierge assistance, and complimentary WiFi, Hotel Pepen prioritizes guest convenience and satisfaction.

Experience the best of San Cristóbal de Las Casas at Hotel Pepen. Book your stay now for a memorable and hassle-free visit.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Airport shuttle
Non-smoking throughout
Daily housekeeping

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional88 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the polite staff.

Categories

Cleanliness8.7
Service9.6
Location9.3
Room Quality8.8
Amenities9.0
Value for Money9.2
Food and Beverage8.5
Overall Experience9.6

Select topics to read reviews

A
AZUMAjpJP
Verified booking
solo_traveller
Standard Room
Stayed in Jun 24, 2026

"wifiが繋がらないので要注意"

3.0

ホテル全体の雰囲気や部屋の内装はコンセプトが統一されており、おしゃれで居心地の良い空間でした。スタッフの接客も丁寧でした(英語でのコミュニケーションは難しかったですが)。

wifiが繋がらなかった点が最も不満でした。口コミでwifiの接続が良いとの評判を見て決めたにも関わらず、ほぼwifiが繋がらず困りました。自分の旅のスタイル的にインターネットを使えないことは致命的なので、無償で同系列の別のホテルに移動させてもらいました。

Helpful?
N
nestor alfonsomxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 22, 2026

"Exceptional"

9.0

Las instalaciones. Las camas muy cómodas. Espacio suficiente. Agradable diseño.

Falta de estacionamiento. En el mesanine de la habitación no tenía conectores ni apagadores de luz. No hay televisión por cable.

Helpful?
C
Cynthia CarolinamxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 21, 2026

"Exceptional"

9.0
Helpful?
G
GusmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Excellent"

8.0

Las habitaciones son bonitas y espaciosas y generalmente no se escucha los ruidos exteriores

La mala conexión a internet. Prácticamente no hay buena conexión durante todo el día, es un problema que llevan tiempo sin solucionar

Helpful?
O
Ovilla MolinamxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 18, 2026

"Muy buen servicio, lo recomiendo al 100%"

10.0

La atencion del personal y las comodidades en el horario

Todo al 100, lo que recomendaria seria en temas de la iluminación de la habitación principal

Helpful?
L
LouisfrFR
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"Exceptional"

10.0

habitacion muy bien decorada y comoda, casa colonial muy bien conservada

faltaria una luz un poco mas fuerte en la habitacion, solo hay luces chicas.

Helpful?
H
Hector IsaacmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 13, 2026

"Good"

1.0
Helpful?
R
RaquelmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 6, 2026

"Exceptional"

10.0

La estancia

Todo me gustó

Helpful?
A
Alex DarinelmxMX
Verified booking
couple
Standard Room
Stayed in May 29, 2026

"Exceptional"

10.0

Las instalaciones

Helpful?
D
Drude-TomoriusUS
Verified booking
couple
Standard Room
Stayed in May 19, 2026

"Excellent"

8.0
Helpful?
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