Global Luxury Suites at Tribeca

Worst lodging experience I have ever had. No one to communicate with.

For being new, there were a lot of issues with the apt. Broken lamp, broken clock, broken lock on back door. Hole in the door of closet, broken garbage disposal. Broken living room table. The shower was great and tub bathtub was a good size, but it was missing a dain stopper, so could use the bathtub. Nice washer/dryer. The concierge was on his phone all three nights I was there, talking very loudly about his personal business which i found unprofessional. They sent a maintenance person to fix the closet. I told them that they could fix it after I checked out. The next day while I was out, someone entered my apt and fixed a garbabge disposal without the courtesy of reaching out after I had already told them to fix things after I checked out. The communication from the company was very hard to access. They didnt even ask for a cc for incidentals until after I had checked out of the hotel. I would not recommend this place. The company running it is a mess.

No hairdry no tv channel no internet

Honestly, it wasn't much of a luxury. The apartment was average. The only thing that stood out was the oversized tub.

There were so many reviews that i should have listened to but I didnt due to the location. We had no resolve of issues that were expressed to the company, management company and hotels.com. We began with no air-conditioning and the air-conditioning fan was so loud it sounded like it was going to explode. The apartment was digusting dirty and dog feces or cat feces on the rug which was reported and was never taken care of in 3 days. It's Actually still sitting there on our check out today folded over. Actually, none of these issues were taken care of. The bed frame was not the right frame and it squeeked everytime you moved. The bedroom furnitire was so big you couldn't get to the other side of the bed. There were no shades on the windows so when you slept the light qq the city lamps were in your face all night. The bath tub leaked, lamp shades were broken and so was the toilet paper holder. Front desk staff were clueless and were not a part of the rental facility. They were paid door sitters essentially with no information on anything. Parkinglot for short term stays was across the road and unsafe. Dont ignore the reviews, like i did. I will NEVER stay with global ics, global luxury suites or anything to do with Tribeca apartments. Dont be fooled they own several places. Absolutely disgusted. I would add photos but this post will not let me for some reason.

Very good experience renting this apartment. Polite, friendly and helpful staff. Within walking distance of Union Station, Metro, numerous restaurants and coffee shops, and grocery store (Harris Teeter). Suggestion: add mattress pad to bed

I checked into the Tribeca. 40 N Street NE Washington, DC 20002 United States. I went for an outing with my family on sept. 14, 2024 from 11am-4pm. When I came back, I was missing two watches (one Rolex), a diamond bracelet and ring. I notified the concierge immediately once I noticed, and they were slow to drag their feet. I filed a police report for the missing items and I asked them to release the video footage from that timeframe which they still haven’t done so and they’ve been slow to respond which lead me to believe that the management company has something to do with my items coming up missing. Considering when I first checked in nobody knew where the key was so they had to “calibrate” one for me. I also noticed that the key fob cover was missing when I got there which was a red flag however I didn’t notice say anything at the time. Don’t stay in this property because they will steal your stuff. $10,000 in jewelry was stolen September 14, 2024. Currently being investigated.

The place is great clean and well mantain,but oneof the person at the front desk was desrispectfull treated people badly dont have name but wich you do somethong about. I WILL NOT RWCOMEND THE PLACE BECOUSE THE way my fteind was mistreyed

A lot of miscommunication but great place to stay

This company is absolutely awful, especially the DC location. We rented an apartment for the weekend, and it was non-stop issues, so much that we woke up at 3 am and just left. The keys were not ready on time, there is no representative on site, someone just randomly drops keys off to a leasing agent who works for the property and has no idea what’s going on. When we got to the unit, there were food stains on the bedroom furniture, the headboard was separated from the bed so this posed a risk to my 10-month old, there were tangled messes of cords, the coffee table leg was broken, the WiFi didn’t work, the tv remotes didn’t work, rugs were disgusting, we ordered a 2 queen bed and received 1 queen bed and 2 twins, linens were dirty, and most importantly the air conditioning was unreliable! It would either run constantly so you have to turn it off to get the place to stop from freezing, or it would just not turn on so the apartment was unbearably warm. Their “customer service” is a group of people who also have no idea what’s going on, I believe it’s a third party group. I called over and over trying to get help with the AC and NO ONE CAME! A random person came to drop off extra linens that we didn’t request and when I asked him he said maintenance won’t come because it’s the weekend. I have been fighting with Hotels.com to get a refund but these people supposedly have to approve it - as if they care about customer satisfaction. Please don’t be fooled, there is nothing luxurious