Kivu Hilltop View Resort

The breakfast was good, and we have a nice view on the lake.

The stairs to high no lift in the building

The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy.

Everything is great.

Great location with nice views of Lake Kivu

No hot water in some rooms

The staff are so good, spacious rooms, good Lake view location.

My TV was not coming on because the remote battery was bad or so, so I did not watch TV all my stay there. The staff promised to send someone to come look at it but nobody did. The fixed phone was not receiving calls as the staff will have to come to my room for clarifications or anything else after placing an order.

The room the location and bed is so nice but when we arrived there the tv and telephone was not working and room service is too slow , breakfast annoying 😠