Kivu Hilltop View Resort

An excellent view of the lake and good staff.

None

Rooftop gardens

Location

It doesn’t qualify to be called a hotel maybe a motel or lodge, definitely not four star more like zero star. The bathrooms smelled like the products used to clean pit toilets, the shower had no door but a short blood stained curtain. There was no toilet paper we had to use our own as it was never replenished and requested to no avail. When we ordered food off the menu they gave us higher prices than were written on the menu.

The staff were too slow and seemed too bothered by us to address simple requests. The breakfast was pathetic, dry bread in four different forms and all varieties of banana. What they called a restaurant was just mere old furniture strewn around the roof top. To get to the restaurant one had to walk 4/5 flights of stairs, no lift in the building. No 24 hour front desk service, no air conditioning

The property is good in general except small major things like: -no pressure of water in bathroom -No hot water in bathroom -No TV in room

As I mention on the first raw,when I was in my room I did not get enough water pressure in the bathroom,my wife did not get hot water in the bathroom and it was no TV in the room.

Nothing much

The service extremely slow… waited 3hours for food. Very disappointed

Lovely location and amazing views

The views, the service and professional support

We had an amazing experience. The room offered a breathtaking view of the lake, also the view at rooftop. Additionally, the receptionists were exceptionally helpful, providing excellent service and ensuring all our needs were met. Our stay was truly memorable, and I highly recommend this hotel for anyone looking for a delightful and comfortable stay.

Nothing.

The view, the bed was comfortable.

I was a bit tired with the stairs, there are too many and I was on the third floor. Breakfast was not good at all so they can do better.